Managing for Quality
Managing for Quality in Manufacturing is relatively simple. The customer receives the output of a process; compares it with alternatives from competition and decides to vote for the output with his/her money.
Managing for Quality in Services is relatively more complex. The customer is part of the process; and has multiple opportunities to pass judgment on Quality. One bad experience and the entire service is condemned.
Managing for Quality in Healthcare Services is very challenging. It demands perfection. Nothing less. Human life is at stake while delivering services to patients.
Managing for Quality in Educational Services is even more challenging. The student is part of the process for years! The student matures as you educate him/her; and consequently demands more and more from the educational services. Processes must have agility and flexibility for student satisfaction.
‘Made in India’ requires that we Manage for Quality in all four sectors, in order to become a world-class nation. At speed.
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*The MADE IN INDIA tiger is Qimpro’s creative representation of the idea behind becoming a manufacturing behemoth in the global markets. Any resemblance to any other logo, is purely unintentional.
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