Elections & Quality of Life

Election & Quality of Life - Qimpro

Cost Of Poor Quality

On Sunday, 10 March, 2019 the election dates were announced. One month to go.

My mind is racing with hope, regardless of which political party gets elected to govern the nation. Hope keeps one alive. And I am hoping this blog serves as an alarm.

Qimpro’s experience in India, over the past three decades, proves that the Cost Of Poor Quality (COPQ) in private and public organizations is at least one-third their total costs. Such costs are buried in the budget. Consequently, these organizations have no alarm system.

In order to pull the COPQ alarm, organizations must walk their cross-functional processes from wing to wing…. Supplier to Customer. This requires a much needed skill….. Problem Solving. More specifically, solving chronic problems. The by-product of Problem Solving is a reduction in COPQ.

COPQ reduction is doable in our culture. Think Mahindra Tractors. Think Sundaram Fasteners. Think Tata Steel. Think L&T (Heavy Engineering Division). And more….

Six Random Thoughts

So back to my racing thoughts:

  • Will the new government appoint a Minister for Quality?
  • Can all Members of Parliament be trained on COPQ?
  • Can the COPQ saved in running governmental institutions be strategically channelized to improve agriculture, education and healthcare?
  • By halving our COPQ, will we become the wealthiest nation on earth? (The answer is YES.)
  • Consequently, will the quality of life at the bottom of the pyramid improve?
  • Also, will our best practices become global benchmarks?

I now eagerly look forward to the election results on Thursday, 23 May, 2019.

Such are my thoughts. You may have many more. I would like to hear from you.


2 thoughts on “Elections & Quality of Life”

  • No sir, am afraid, Minister for Quality will only remain as a dream! Impact of good governance is a step in the right direction, but far from introducing COPQ.

  • Good read. Perhaps Step 1 could be that government start realizing each citizen as their customer ….
    Then there would be a chance to server them better …. And later down the road be accountable for the losses (COPQ)…

    We inherited most of the government processes from our colonial past. These processes, the way they are designed afflict a lot of “torture to customers” with “repeated visit to Sahab’s office” , “affidavits & attestations”, “paying some challan on a 19th century form”. Most of the politicians and high ranking government officials don’t know how their own system works, because they have a “fast track by-pass available to serve them”….

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