Post Lockdown: A Leadership Compass
The writing is on the wall. Globally. Post lockdown, we will enter a new world. As did Alice in Wonderland.
This will include every Alex too.
Navigating this new world will be leaders – none of whom have experienced a similar crisis. A World War of sorts.
Some of the lessons from history could serve as a New Age Leadership Compass. At least for the introductory phase of any organization’s life cycle, post lockdown.
Here are the recommended features of a Leadership Compass, for this unique introductory phase:
- Question every assumption you have worked with in the past – economic; social; political; technological; business; market; customer.
- What are the New Age assumptions?
- Understand the changed (or anticipated) customer behaviour.
- Design innovative (simple) products / services to satisfy customer needs.
- Design innovative (simple) processes to deliver the designed products / services.
- Empower employees by putting them in a state of self-control, on the designed processes.
- Nurture suppliers to improve their process(es) performance.
All this is possible with three cardinal leadership policies:
- Customer first
- Customer first
- Customer first.
Remember….the customer pays your salary.
- The metamorphosis of Japan from a shattered economy to a benchmark one, for manufacturing, was led by the Emperor of Japan.
- Japan, a shattered economy post World War 2, chose Quality as a strategy to survive and succeed.
- Japan became a mature supplier of quality goods, post the OPEC crisis, in the mid-1970s.
- China chose Quantity as a strategy five decades ago.
- The backbone of the US economy has been, and is, manufacture for Defence.
- Can India emerge, post lockdown, as the global benchmark for Healthcare (Tourism), Education and ITES?