Performance Excellence: Leaders are accountable and managers are responsible
This article was published in DIALOG by DOCNOC, April 2021 | Vol 2 | Issue 04.
Dr. W Edwards Deming advocated that a process is effective when you follow the Shewhart Cycle: Plan-Do-Check-Act. So intense was his advocacy that the Shewhart Cycle is now popularly referred to as the Deming Cycle.
It is also worth noting that when the Japanese auto industry attacked the US auto market post the OPEC crisis, with fuel efficient cars, they broke the backbone of the US economy. Consequently, Malcolm Baldrige, the Secretary of
Commerce, invited a few industrialists, as well as Dr. W Edwards Deming and Dr. Joseph Juran, both Quality Gurus,
to establish a national strategy to contain Japanese economic aggression.
The brainstorming over an extended period resulted in what is now referred to as the Malcolm Baldrige criteria for
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