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Suresh Lulla

Suresh Lulla established Qimpro Consultants Pvt. Ltd. in 1987 as a focused quality management consultancy based on The Juran Trilogy: quality planning, quality control, and quality improvement. Since inception, Qimpro has saved Indian corporates over Rs 20,000 crores in terms of cost of poor quality, using the Juran methodologies.

Currently, Qimpro is the exclusive Indian partner of Quality Council of Indiana, USA and GOAL/QPC, USA. Apart from India, Qimpro has conducted assignments in Thailand, Malaysia, Singapore, Indonesia, Pakistan, Sultanate of Oman, Iran, Bahrain, Kuwait, Kenya, and Nigeria.

In 1989, Mr Lulla established Qimpro Convention as a culmination of a quality improvement competition for the QualTech Prize. Currently, there are three parallel competitions - improvement, innovation, and sustainability in the manufacturing, services, and healthcare sectors.

In 2000, Mr Lulla established Qimpro Foundation to recognize Quality Statesmen (Qimpro Platinum Standard) and Leaders (Qimpro Gold Standard) for individual excellence in business, education, and healthcare.

In 2007, Mr Lulla founded BestPrax Club Pvt. Ltd. as the exclusive Indian member of the Global Benchmarking Network, established by Dr Robert Camp.

Areas of Specialization

  • Problem Solving
  • Process Excellence
  • Performance Excellence
  • Benchmarking Best Practices

Author

  • Mr Lulla was invited as Consultant for the third anniversary issue of Business Today, January 1995, dedicated to 'The Quality Revolution'.
  • He was on the Board of Editors for the book, 'A History of Managing for Quality', J M Juran, Editor-in-Chief, ASQC Quality Press (1995).
  • Mr Lulla has authored 'World-Class Quality: An Executive Handbook' published by Tata McGraw-Hill (2003).
  • In 2011, Mr Lulla contributed a chapter on ‘Measuring Trust and Sustainability’ in Teaching Ethics published by Centre for Business and Public Sector Ethics, Cambridge.
  • Digital Tools
    • In 2011, Mr Lulla developed a digital tool, BestPrax Barometer, for Harvesting Best Practices in an organization. The feedback report highlights the Best Practices and the Weak Practices. This serves to grow Best Practices to innovative Next Practices through Creativity Labs; and to migrate Weak Practices to Best Practices through Cross-industry Benchmarking
    • In 2015, Mr Lulla developed a digital course, Problem Solving Pro. The USP of this course is a case study – The Case of the Late Patient – that runs across the sessions. It is in a ‘comic’ format.
  • Quality Fables
    • In 2014, Mr Lulla released Quality Fables. Unlike Aesop’s Fables, these 25 fables are not based on fiction and/or animals. They are based on real experiences and involve real people. Each is a short narrative making a significant point
    • In 2015, Mr Lulla added Quality Fables 2. An additional set of 25 fables.

Recognition

  • In 2004, Mr Lulla was awarded the IMC Juran Centennial Medal for his pioneering contribution to quality practices in India.
  • In 2005, Mr Lulla was awarded the Distinguished Alumnus Award by the Indian Institute of Technology, Bombay in recognition of his outstanding achievements in Quality Management Consultancy.
  • In 2006, the Institute of Management Consultants of India conferred on Mr Lulla the award of Fellow Member.

Professional Background

  • Mr Lulla is a B Tech in Mechanical Engineering from the Indian Institute of Technology, Bombay and an MS in Industrial Engineering from Wayne State University, Detroit.
  • He is a Senior Member of the American Society for Quality and a Certified Management Consultant from the Institute of Management Consultants of India.

Professional Responsibility

  • Chairman, IMC Quality Awards Committee - IMC Ramkrishna Bajaj National Quality Award; IMC Juran Medal
  • Member, Governing Board, Mumbai First
  • Board Member, IIPT India - Educators Network Forum
  • Director - Membership Retention and Engagement, Global Benchmarking Network

Board Membership

  • Founder & Mentor, Qimpro Consultants Pvt. Ltd.
  • Founder & Managing Trustee, Qimpro Foundation
  • Founder & Director, BestPrax Club Pvt. Ltd.
  • Trustee, Quantum Trustee Company Pvt. Ltd.
  • Independent Director, Tata Value Homes Ltd.
  • Independent Director, TRIL Infopark Ltd.

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