Author Archives: Suresh Lulla

About Suresh Lulla

Suresh Lulla is Author of Quality Fables 1/2/3; Founder and Mentor, Qimpro Consultants Pvt Ltd; Founder & Managing Trustee, Qimpro Foundation; Founder & Director, BestPrax Club Pvt. Ltd.; Co-Chairman, IMC Ramkrishna Bajaj National Quality Award; Director (Member Engagement), Global Benchmarking Network; Executive Mentor, Emerging Quality Leaders Program, American Society for Quality; Distinguished Alumnus, Indian Institute of Technology, Bombay

ALARM – Is the Economy ready for Smart Cars?

A couple of weeks back I was in conversation with a friend who is a Researcher at the head office of Microsoft in Seattle. During the course of our chat, I learned that the current research at Microsoft was aimed … Continue reading

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BENCHMARKING: Uncovering Innovative Practices

Benchmarking is the search for industry best practices that lead to superior performance… Dr Robert Camp Benchmarking uncovers innovative practices that deliver superior performance. So the trigger is superior performance. Benchmark performance. Over 80% of managerial practices in any organization … Continue reading

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Shrink the Mountains of Waste

We are a rich nation. We can afford waste…. Mountains of waste. This waste is created by governments, organizations, institutions, households and individuals. In this prioritized order. Let’s focus on organizations – manufacturing and services. The waste generated by these … Continue reading

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Indian Craftsman. Our Differentiator.

In 1973, when India’s population was a little over half a billion, the Ford Foundation awarded a Second India assignment to Tata Economic Consultancy Services (TECS). Their projection was that by 2000 India’s population will double to one billion. The … Continue reading

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How to be a Quality Practitioner in 2016?

It doesn’t matter which department you’re in. Quality is no longer just for operations! Its even more important for each member of Marketing, Finance, HR, and IT to become Quality Practitioners! Throughout our journey, my consultancy Qimpro and I have … Continue reading

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Stories: The Art of Effective Communication

Think of Batman, or Snoopy in Peanuts. Think of Hanuman in Indian mythology, or Enid Blyton’s Famous Five. All good stories have a hero or team of heroes, plus two other key elements: A serious challenge The hero(es) dealing with … Continue reading

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Who is the Hidden Customer?

  Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the … Continue reading

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28 Years of Qimpro. Reset.

  Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In … Continue reading

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12 Questions that every Director should ask!

Asking the right questions is at the heart of good Corporate Governance. I have had good and disastrous experiences on various boards, including my own companies. Based on these experiences I have compiled a list of twelve questions directors of … Continue reading

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Performance Excellence: Harness the Creativity Resident in your People

  Old School of Thought Source: http://www.adluge.com/wp-content/uploads/2013/07/old-school-marketing.jpg Once upon a time (about a decade ago) only a few people in an organization were considered to be creative. Also, it was believed that breakthrough ideas were needed only in strategic business … Continue reading

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