Author Archives: Suresh Lulla

About Suresh Lulla

Suresh Lulla established Qimpro Consultants Pvt. Ltd. in 1987 as a focused quality management consultancy based on The Juran Trilogy: quality planning, quality control, and quality improvement. Since inception, Qimpro has saved Indian corporates over Rs 20,000 crores in terms of cost of poor quality, using the Juran methodologies. In 1989, Mr Lulla established Qimpro Convention as a culmination of a quality improvement competition for the QualTech Prize. Currently, there are three parallel competitions - improvement, innovation, and sustainability in the manufacturing, services, and healthcare sectors. Areas of Specialization • Problem Solving • Process Excellence • Performance Excellence • Benchmarking Best Practices Author Mr Lulla has authored 'World-Class Quality: An Executive Handbook' published by Tata McGraw- Hill (2003). Quality Fables In 2014, Mr Lulla released Quality Fables. Unlike Aesop's Fables, these 25 fables are not based on fiction and/or animals. They are based on real experiences and involve real people. Each is a short narrative making a significant point. Recognition In 2004, Mr Lulla was awarded the IMC Juran Centennial Medal for his pioneering contribution to quality practices in India. In 2005, Mr Lulla was awarded the Distinguished Alumnus Award by the Indian Institute of Technology, Bombay in recognition of his outstanding achievements in Quality Management Consultancy. In 2006, the Institute of Management Consultants of India conferred on Mr Lulla the award of Fellow Member. Professional Bodies • Chairman, IMC Quality Awards Committee - IMC Ramkrishna Bajaj National Quality Award; IMC Juran Medal • Director - Membership Retention and Engagement, Global Benchmarking Network

How to be a Quality Practitioner in 2016?

It doesn’t matter which department you’re in. Quality is no longer just for operations! Its even more important for each member of Marketing, Finance, HR, and IT to become Quality Practitioners! Throughout our journey, my consultancy Qimpro and I have … Continue reading

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Stories: The Art of Effective Communication

Think of Batman, or Snoopy in Peanuts. Think of Hanuman in Indian mythology, or Enid Blyton’s Famous Five. All good stories have a hero or team of heroes, plus two other key elements: A serious challenge The hero(es) dealing with … Continue reading

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Who is the Hidden Customer?

  Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the … Continue reading

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28 Years of Qimpro. Reset.

  Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In … Continue reading

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12 Questions that every Director should ask!

Asking the right questions is at the heart of good Corporate Governance. I have had good and disastrous experiences on various boards, including my own companies. Based on these experiences I have compiled a list of twelve questions directors of … Continue reading

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Performance Excellence: Harness the Creativity Resident in your People

  Old School of Thought Source: http://www.adluge.com/wp-content/uploads/2013/07/old-school-marketing.jpg Once upon a time (about a decade ago) only a few people in an organization were considered to be creative. Also, it was believed that breakthrough ideas were needed only in strategic business … Continue reading

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Proactive Problem Solving: The Art of Finding Problems When there are None

        Source: https://meetville.com/images/quotes/Quotation-Richard-Bach-gifts-problems-Meetville-Quotes-112450.jpg   PROBLEMS There are problems of poverty. There are problems of ill health. There are problems of crime and corruption. There are problems of environmental pollution. There are problems of inefficient business processes. There … Continue reading

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Is the CEO 400 times more important than you?

  Image credit: http://s3.amazonaws.com/corpwatch.org/img/original/6-25-CEO-Pay.jpg   This is no secret. The leaders of most of the top 100 Indian corporations make at least Rs 10 million per month, plus annual bonus. Leaders who have the ability to run a major corporation … Continue reading

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What can you do to drive ‘Make in India’?

MAKE IN INDIA is the catalyst for creating jobs in the country. It is the right strategy.       However, for MAKE IN INDIA to happen, it is important that the government deal with the following anticipated challenges: · … Continue reading

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SEVEN STEPS TO BUILD A QUALITY CULTURE

The popular belief is that building a Quality Culture is a major exercise for an organization, or for that matter, government. I disagree. Building an organization-wide Quality Culture starts at the top. Now, that’s the hard part. Based on my … Continue reading

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