BENCHMARKING: Uncovering Innovative Practices

Benchmarking is the search for industry best practices that lead to superior performance… Dr Robert Camp

Benchmarking uncovers innovative practices that deliver superior performance.

So the trigger is superior performance. Benchmark performance.

Over 80% of managerial practices in any organization are generic. They deliver Results in terms of Leadership Effectiveness, Customer Satisfaction, Employee Satisfaction, Efficiency of Support Processes, etc. etc.

These managerial practices are not industry specific. Therefore, they lend themselves to cross-industry Benchmarking.

The IMC RBNQA model is an orchestra of generic processes and practices that deliver Results. The examination process is a search for innovative practices that delivered superior performance. The examination roadmap demands a careful scrutiny of Results (Category 7) before searching for the innovative practices (Categories 1-6) that delivered the Results. WHAT before HOW.

In summary: The Benchmark Performance of an organization is the trigger. Eg Effective deployment of Values by Leadership. The managerial practices that enabled the Benchmark Performance are Best Practices.

Unfortunately, in India, the usage of the term Best Practice has been diluted to a threshold level. In particular, the term is carelessly used in financial management. It breeds bureaucracy!

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Click here to read more of his blogs here Click here to read his new books: Quality Fables

1, Quality Fables 2 and Quality Fables 3 Quality-Fable-123

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The MADE IN INDIA tiger is a creative representation of the idea behind becoming a manufacturing behemoth in the global markets. Any resemblance to any other logo, is purely unintentional.

About Suresh Lulla

Suresh Lulla is Author of Quality Fables 1/2/3; Founder and Mentor, Qimpro Consultants Pvt Ltd; Founder & Managing Trustee, Qimpro Foundation; Founder & Director, BestPrax Club Pvt. Ltd.; Co-Chairman, IMC Ramkrishna Bajaj National Quality Award; Director (Member Engagement), Global Benchmarking Network; Executive Mentor, Emerging Quality Leaders Program, American Society for Quality; Distinguished Alumnus, Indian Institute of Technology, Bombay
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