Category Archives: Best Practices

BENCHMARKING: Uncovering Innovative Practices

Benchmarking is the search for industry best practices that lead to superior performance… Dr Robert Camp Benchmarking uncovers innovative practices that deliver superior performance. So the trigger is superior performance. Benchmark performance. Over 80% of managerial practices in any organization … Continue reading

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Shrink the Mountains of Waste

We are a rich nation. We can afford waste…. Mountains of waste. This waste is created by governments, organizations, institutions, households and individuals. In this prioritized order. Let’s focus on organizations – manufacturing and services. The waste generated by these … Continue reading

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Indian Craftsman. Our Differentiator.

In 1973, when India’s population was a little over half a billion, the Ford Foundation awarded a Second India assignment to Tata Economic Consultancy Services (TECS). Their projection was that by 2000 India’s population will double to one billion. The … Continue reading

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Stories: The Art of Effective Communication

Think of Batman, or Snoopy in Peanuts. Think of Hanuman in Indian mythology, or Enid Blyton’s Famous Five. All good stories have a hero or team of heroes, plus two other key elements: A serious challenge The hero(es) dealing with … Continue reading

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Who is the Hidden Customer?

  Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the … Continue reading

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28 Years of Qimpro. Reset.

  Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In … Continue reading

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12 Questions that every Director should ask!

Asking the right questions is at the heart of good Corporate Governance. I have had good and disastrous experiences on various boards, including my own companies. Based on these experiences I have compiled a list of twelve questions directors of … Continue reading

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Proactive Problem Solving: The Art of Finding Problems When there are None

        Source: https://meetville.com/images/quotes/Quotation-Richard-Bach-gifts-problems-Meetville-Quotes-112450.jpg   PROBLEMS There are problems of poverty. There are problems of ill health. There are problems of crime and corruption. There are problems of environmental pollution. There are problems of inefficient business processes. There … Continue reading

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Is the CEO 400 times more important than you?

  Image credit: http://s3.amazonaws.com/corpwatch.org/img/original/6-25-CEO-Pay.jpg   This is no secret. The leaders of most of the top 100 Indian corporations make at least Rs 10 million per month, plus annual bonus. Leaders who have the ability to run a major corporation … Continue reading

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SEVEN STEPS TO BUILD A QUALITY CULTURE

The popular belief is that building a Quality Culture is a major exercise for an organization, or for that matter, government. I disagree. Building an organization-wide Quality Culture starts at the top. Now, that’s the hard part. Based on my … Continue reading

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