Category Archives: CSR

Who is the Hidden Customer?

  Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the … Continue reading

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28 Years of Qimpro. Reset.

  Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In … Continue reading

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Problem Solving in 4 Steps – 2

After the hearty response I received for my previous blog done using an infographic. I decided to give an old Quality Fable (Peels and Meals) the infographic treatment. I would love to hear your thoughts on this method of storytelling. … Continue reading

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The Terrorist Outside School

  “The only thing that can fight terrorism is education,” – Malala Yousafzai An overwhelming amount of discourse today revolves around one central threat to humanity. It’s not climate change (not yet anyway), it’s not economic (it may soon be), … Continue reading

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Pay 1 Get 4 Free: Inclusive Healthcare

Last Monday I was at the Sankara Eye Hospital in Coimbatore, South India. My mission was to harvest their best practices for performance excellence. I went to the campus with a totally open mind expecting to come back with a … Continue reading

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25 years of Qimpro Awards – Part 2

As you are aware, Qimpro Awards recently celebrated its 25th edition this November. In my previous blog I had enumerated the many virtues of our Qimpro Platinum Standard winners in Healthcare—Dr. Milind V Kirtane and Education—Dr KV Kuppusamy. This week … Continue reading

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25 Years of Qimpro Awards

Recognizing the need to celebrate greatness in quality—Dr JM Juran, the Quality Guru conceptualized the Qimpro Awards in 1989. Twenty-five years hence, they are India’s premier quality citations for recognizing individual excellence in quality management. In the early years, recognition … Continue reading

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Sustainable Development – Its four critical paths

This is the first of many guest blogs that I wish to share with my readers. Each guest is an industry expert with the finest pedigree and rich experience. Today’s guest blog features Bharat Wakhlu. He is a proponent of Total … Continue reading

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Mind of a Manager. Soul of a Leader

Think of Michelangelo, Mahatma Gandhi, Mashelkar.   What do they have in common (apart from the letter M)? Each exploited their left- and right-brain to its full potential.   Michelangelo: A left-brain architect; a right-brain artist   Mahatma Gandhi: A … Continue reading

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Harsh Mariwala – The Humble Leader

On 25 March, 2014, I was a guest of Harsh Mariwala at the Marico Innovation Awards. The function was attended by several personalities from business and the arts. The awards were distributed by trustees and judges. Harsh simply sat in … Continue reading

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