CSR

Customer rebellion

Customer rebellion

Mother Earth is the ultimate customer This article appeared in Business India, July 16-29, 2018. The industrial system – what we make, buy, and use – sits within a larger system of nature. This industrial system includes, amongst others, a wide range of products such […]

Who is the hidden customer?

Who is the hidden customer?

Repost: This blog was originally posted on 30 September 2015 Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer […]

Who is the Hidden Customer?

  Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the past three decades. The definition […]

28 Years of Qimpro. Reset.

  Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In addition, Excellence is no longer […]

Problem Solving in 4 Steps – 2

After the hearty response I received for my previous blog done using an infographic. I decided to give an old Quality Fable (Peels and Meals) the infographic treatment. I would love to hear your thoughts on this method of storytelling. ————————   *The MADE IN […]

The Terrorist Outside School

  “The only thing that can fight terrorism is education,” – Malala Yousafzai An overwhelming amount of discourse today revolves around one central threat to humanity. It’s not climate change (not yet anyway), it’s not economic (it may soon be), but it’s more raw and […]