Category Archives: Quality

How to be a Quality Practitioner in 2016?

It doesn’t matter which department you’re in. Quality is no longer just for operations! Its even more important for each member of Marketing, Finance, HR, and IT to become Quality Practitioners! Throughout our journey, my consultancy Qimpro and I have … Continue reading

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Who is the Hidden Customer?

  Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the … Continue reading

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28 Years of Qimpro. Reset.

  Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In … Continue reading

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12 Questions that every Director should ask!

Asking the right questions is at the heart of good Corporate Governance. I have had good and disastrous experiences on various boards, including my own companies. Based on these experiences I have compiled a list of twelve questions directors of … Continue reading

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Performance Excellence: Harness the Creativity Resident in your People

  Old School of Thought Source: http://www.adluge.com/wp-content/uploads/2013/07/old-school-marketing.jpg Once upon a time (about a decade ago) only a few people in an organization were considered to be creative. Also, it was believed that breakthrough ideas were needed only in strategic business … Continue reading

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Proactive Problem Solving: The Art of Finding Problems When there are None

        Source: https://meetville.com/images/quotes/Quotation-Richard-Bach-gifts-problems-Meetville-Quotes-112450.jpg   PROBLEMS There are problems of poverty. There are problems of ill health. There are problems of crime and corruption. There are problems of environmental pollution. There are problems of inefficient business processes. There … Continue reading

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Is the CEO 400 times more important than you?

  Image credit: http://s3.amazonaws.com/corpwatch.org/img/original/6-25-CEO-Pay.jpg   This is no secret. The leaders of most of the top 100 Indian corporations make at least Rs 10 million per month, plus annual bonus. Leaders who have the ability to run a major corporation … Continue reading

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SEVEN STEPS TO BUILD A QUALITY CULTURE

The popular belief is that building a Quality Culture is a major exercise for an organization, or for that matter, government. I disagree. Building an organization-wide Quality Culture starts at the top. Now, that’s the hard part. Based on my … Continue reading

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Consultants = Problem Solvers

  Management Consultants must be Problem Solvers Management consultants deliver reports. But do they deliver results? Management consultants are a cost to clients. Each should aim to become an asset for the client. These are the fractured equations that mar client-consultant relationships. In … Continue reading

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Managing for Quality

Managing for Quality in Manufacturing is relatively simple. The customer receives the output of a process; compares it with alternatives from competition and decides to vote for the output with his/her money. Managing for Quality in Services is relatively more … Continue reading

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