Category Archives: Uncategorized

Amoebic Works of Art

Pot holes in Mumbai: A Quality Perspective This article appeared in Business India, August 13-26, 2018. PROBLEM DEFINITION At a recent Mumbai First governing board meeting, I was pronounced “guilty” for not improving the Quality of pot holes in Mumbai! … Continue reading

Posted in Best Practices, Leadership, Quality, Uncategorized | 8 Comments

Customer rebellion

Mother Earth is the ultimate customer This article appeared in Business India, July 16-29, 2018. The industrial system – what we make, buy, and use – sits within a larger system of nature. This industrial system includes, amongst others, a … Continue reading

Posted in Best Practices, CSR, Excellence, Leadership, Quality, Uncategorized | 19 Comments

Death of WIN-LOSE Competition

We are living under the tyranny of the current vertical style of management. I call this silo management. Silo management breeds Costs Of Poor Quality (COPQ). A collection of avoidable waste, rework and other inefficiencies. Unfortunately, this phantom is legitimized … Continue reading

Posted in Excellence, Leadership, Quality, Uncategorized | Leave a comment

What can you do to drive ‘Make in India’?

MAKE IN INDIA is the catalyst for creating jobs in the country. It is the right strategy.       However, for MAKE IN INDIA to happen, it is important that the government deal with the following anticipated challenges: · … Continue reading

Posted in Uncategorized | Leave a comment

Did you know you’re against Quality? Undo it with Dr Juran

  No one is against quality. There is an abundance of literature on the importance of quality; on the advantages of high quality; on the need for awareness about quality However, what has been missing are answers to upper managers’ … Continue reading

Posted in Uncategorized | Leave a comment

Do we have a Right to Service?

How to create? The icon for world-class quality is the craftsman. Think of the craftsmen who built the Taj Mahal, Madurai Temple, Pyramids, Buckingham Palace and more. These craftsmen had the relevant skills and pride in their work. Their excellent … Continue reading

Posted in Uncategorized | 3 Comments

Recognition, handled badly, can destroy teamwork…..

Recognition and performance measurement systems, handled badly, have the potential to do more harm than good. Handled badly, they hurt morale rather than help it; and destroy  teamwork rather than enhance it. Yet, properly acknowledging the achievements of employees is … Continue reading

Posted in Excellence, Leadership, Uncategorized | Leave a comment