Did you know you’re against Quality? Undo it with Dr Juran

No one is against quality. There is an abundance of literature on the importance of quality; on the advantages of high quality; on the need for awareness about quality

However, what has been missing are answers to upper managers’ questions

  • How do we go from here to there?
  • What must we do differently from what we have done in the past?

Indian leaders are struggling with precisely these two questions.

Dr J M Juran, while consulting with several leading organizations in Japan and the US, learned the following key Quality Leadership lessons:

  1. Most failures to make significant progress in Quality were due to a poor choice of strategy
  2. To make a wise choice of Quality Strategy, managers need adequate knowledge on how to Manage for Quality
  3. Managing for Quality uses the same three processes as Managing for Finance – Planning, Control, Improvement
  4. The most decisive factor in the race for Quality Leadership is the rate of Quality Improvement
  5. Return on Investment in Quality Improvement is among the highest available to managers
  6. Quality Improvement is not capital intensive.

Are Indian leaders ready to embrace the responsibility for Quality?

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Click here to buy his new book: Quality Fables–now available on Amazon Kindle

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