Did you know you’re against Quality? Undo it with Dr Juran
No one is against quality. There is an abundance of literature on the importance of quality; on the advantages of high quality; on the need for awareness about quality
However, what has been missing are answers to upper managers’ questions
- How do we go from here to there?
- What must we do differently from what we have done in the past?
Indian leaders are struggling with precisely these two questions.
Dr J M Juran, while consulting with several leading organizations in Japan and the US, learned the following key Quality Leadership lessons:
- Most failures to make significant progress in Quality were due to a poor choice of strategy
- To make a wise choice of Quality Strategy, managers need adequate knowledge on how to Manage for Quality
- Managing for Quality uses the same three processes as Managing for Finance – Planning, Control, Improvement
- The most decisive factor in the race for Quality Leadership is the rate of Quality Improvement
- Return on Investment in Quality Improvement is among the highest available to managers
- Quality Improvement is not capital intensive.
Are Indian leaders ready to embrace the responsibility for Quality?
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Click here to buy his new book: Quality Fables–now available on Amazon Kindle
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