about me

Suresh Lulla, a distinguished alumnus of IIT Bombay, has made a mark through his work in the field of Quality.

He is a veteran professional with over 50 years of experience as a management consultant, speaker, trainer, author, and storyteller.

Mr Lulla was mentored by Dr J M Juran, ‘the father of Quality’, who along with Mahatma Gandhi and Shri Ramkrishna Bajaj form the trinity of his role models. (He jokes that one thing he has in common with them is a bald head.)

He founded India’s first dedicated Quality Management consulting firm, Qimpro Consultants, in 1987. Since inception, Qimpro has helped save over INR 20,000 crores (US$ 3 billion) for organizations across manufacturing and service industries.

In 2004, Mr Lulla was awarded the Indian Merchants Chamber (IMC) Juran Centennial Medal for his pioneering contribution to quality practices in India.

He is the Chairman, IMC Quality Awards Committee which adjudges the IMC Ramkrishna Bajaj National Quality Award as well as the IMC Juran Medal.

Since 2008, Mr Lulla is Director, Membership Retention and Engagement, Global Benchmarking Network, founded by Dr Robert Camp the Benchmarking Guru.

In 2015, he developed and launched a digital course on Problem Solving. The structured methodology addresses chronic problems in an organization and thereby reduces the related Cost Of Poor Quality, with no capital investment.

3 thoughts on “about me”

  • The story on Customer Loyalty makes an interesting read, especially for Customer solution organisations like ours. I see this as a 2 sides of a coin, one from an internal process and the other from the customer as a driver of the process with the same objective.

  • The IMC Ramkrishna Bajaj National Quality Award enjoys the stature of being one of India’s most prestigious quality awards. The eponymous award symbolises the values of the man who ardently promoted the importance of quality and ethics in our economic and social development. Read more about the objectives of the Ramkrishna Bajaj Quality Award, on the Jamnalal Bajaj Foundation website.

  • Thank you for registering me.
    I attended recent training program conducted by JUSE, JAPAN with Dr. Kano on TQM model and other experts.

    It was a wonderful experience.

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