The popular belief is that building a Quality Culture is a major exercise for an organization, or for that matter, government. I disagree.
Building an organization-wide Quality Culture starts at the top. Now, that’s the hard part.
Based on my interactions with the Tata Group, Aditya Birla Group, Mahindra Group, L&T Group, HUL, and many more, here is my lab-prescription for leaders, on how to build a Quality Culture?
- Walk your talk. People listen to what you say they believe what you do
- At monthly review meetings have Quality as the first item on the agenda. The grape-wine will communicate the ‘action’ organization-wide
- At the monthly review, feel free to excuse yourself from the meeting once Quality has been discussed and action points established. This will sink in the priority
- Go meet customers to understand their Quality requirements. This is the best Quality education for leaders, regardless of function
- Conduct executive briefings on Managing for Quality; as well as Quality of Management. With utmost humility, demonstrate your expertise through effective answers to questions
- Include Quality in the Strategic Plan; on par with Finance, Marketing, Technology, Human Resources
- Redesign job descriptions to include Quality; as well as factor Quality into the Performance Appraisal and Induction Programs. Conduct the introductory session of the Induction Program underlining Quality.
Is this a choice with any options?
Only leaders can make MADE IN INDIA happen.
Try this today, and comment below on the benefits you saw.
*The MADE IN INDIA tiger is a creative representation of the idea behind becoming a manufacturing behemoth in the global markets. Any resemblance to any other logo, is purely unintentional.
About Suresh Lulla
SURESH LULLA is the Founder & Managing Director of Qimpro Consultants Pvt Ltd. The company offers a range of services that include: Process Management, Quality Life Cycle Management, Business Excellence, Benchmarking of Best Practices, Professional Certifications for Quality & Reliability, and Recognition of Excellence in Individuals, Teams, & Organizations. Under Mr Lulla’s leadership, Qimpro has saved its clients well over Rs 175 billion in terms of cost of poor quality, as well as significantly improved customer satisfaction levels in the manufacturing, service, and healthcare sectors. Apart from India, Qimpro has conducted assignments in Singapore, Indonesia, Malaysia, Thailand, Viet Nam, Pakistan, Sultanate of Oman, Bahrain, Iran, and Kenya.