5S

Employees – The Only Appreciating Asset

Employees – The Only Appreciating Asset

Employees – Our Biggest Asset We all acknowledge that our employees are our biggest asset. I would like to add that employees are the only asset of an organization that appreciate in value. Particularly, in a learning organization. So in a turbulent business environment, why […]

Pray for things to get worse.  Leaders will ultimately understand COPQ.

Pray for things to get worse. Leaders will ultimately understand COPQ.

Our sales are not happening. Sad. And we are making a loss. Even more sad. People are losing jobs. Now, that is a crisis. Five decades back, I was taught by eminent economists that the backbone of the Indian economy is manufacture for defence and […]

Is Mumbai a Hatchery for Problems?

Is Mumbai a Hatchery for Problems?

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case […]

Mumbai: The capital for potholes and collapsed footbridges

Mumbai: The capital for potholes and collapsed footbridges

For several years, potholes on Mumbai roads have been the focus of social conversation and alarm. Over the years, citizens have learned to accept band-aid solutions to this acute chronic problem. In the next few months, when the  monsoons lash Mumbai, potholes conversation will gather […]

Prerequisites for a Rollout of Performance Excellence

Prerequisites for a Rollout of Performance Excellence

Much is happening in the business world. According to me, all management education requires a revisit. We need to migrate from incremental thinking to disruptive thinking. Because, only the fittest will survive. With two decades of IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) behind […]

Quality needs no Passport

Quality needs no Passport

This article appeared in ‘Quality India’ magazine (A QCI publication), July-September 2018. This is truly a Quality Fable. It is a story I have fabricated using a little bit of this; and a little bit of that. During the 1973 Arab-Israeli War, Arab members of […]