Benchmarking

Dear PM, HM, FM……

Dear PM, HM, FM……

Auto Industry About three months back, the Indian auto industry had been admitted to (and still is in) the ICU of Hindustan Hospital. Apart from auto manufacturers, their suppliers and dealers are also in ICUs across the country. It is worth noting that our auto […]

Employees – The Only Appreciating Asset

Employees – The Only Appreciating Asset

Employees – Our Biggest Asset We all acknowledge that our employees are our biggest asset. I would like to add that employees are the only asset of an organization that appreciate in value. Particularly, in a learning organization. So in a turbulent business environment, why […]

Pray for things to get worse.  Leaders will ultimately understand COPQ.

Pray for things to get worse. Leaders will ultimately understand COPQ.

Our sales are not happening. Sad. And we are making a loss. Even more sad. People are losing jobs. Now, that is a crisis. Five decades back, I was taught by eminent economists that the backbone of the Indian economy is manufacture for defence and […]

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150 […]

The Quality Metamorphosis of CEOs

The Quality Metamorphosis of CEOs

1987:Me: I wish to introduce myself as a Quality Improvement consultantCEO: Oh. You mean Quality Control.Me: No. In Quality Control you maintain the standard. In Quality Improvement you challenge the standard.CEO: ??##?Me: In Quality Improvement the by-product is a reduction in Cost Of Poor Quality […]

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

The Japanese assess an organization’s Quality Culture using a few dipsticks: They walk through your plant and make note of the visible inventory: incoming; in-process; finished goods They visit the workers toilets and make note of housekeeping practices They study the safety practices institutionalized in […]