Post Coronavirus: Uncertainty is Certain

Post Coronavirus: Uncertainty is Certain

The global economy has been in a slowdown for the past 7 quarters. We have slowly but surely felt it in our businesses and occupations. A coronavirus epidemic in the recent quarter has aggravated the global economy further. At first, China. Then, Iran, Russia, Italy,…

Lessons from Past Disruptions

Lessons from Past Disruptions

Oil Embargo The first step in Problem Solving, when there is a disruption in the economic / social / political environment, is to question every assumption we have been working with. The classic case I can recall is when, in 1973, 12 countries that made…

Business Lesson: Stories can reach your heart

Business Lesson: Stories can reach your heart

Adults love Stories. “Tell me a story Papa”. Is this a familiar request? Why are children so obsessed with stories? Because stories help us to understand ideas. Aesop, when he authored fables, must have known instinctively what a well-regarded professor of neurophysiology articulated many years…

Harvest your Best Practices. Innovate them, or die.

Harvest your Best Practices. Innovate them, or die.

The Secret: Continuously Innovate Best Practices to Next Practices Financial Management We all know that we are organized in silos. These silos have names…Purchase, Operations, Accounts, Human Resource Development, and so on. We have owners for these silos, who are accountable for the performance of…

Is Excellence a Noun or a Verb?

Is Excellence a Noun or a Verb?

IMC Ramkrishna Bajaj National Quality Award The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) for Performance Excellence was established, post-liberalization, in 1995. Liberalization of the Indian economy meant that protective managerial practices in Indian industry were thenceforth dead. RIP. To survive and succeed, industry…

Trustworthiness: The Ultimate Quality

Trustworthiness: The Ultimate Quality

Jai Hind College – Graduation Ceremony A decade back, I was invited by Jai Hind College, in South Mumbai, as a Chief Guest for the Graduation Ceremony of the current batch. I readily accepted. On the evening of the Ceremony, I realized that Jaya Row,…