Best Practices

BENCHMARKING: Uncovering Innovative Practices

BENCHMARKING: Uncovering Innovative Practices

Benchmarking is the search for industry best practices that lead to superior performance… Dr Robert Camp Benchmarking uncovers innovative practices that deliver superior performance. So the trigger is superior performance. Benchmark performance. Over 80% of managerial practices in any organization are generic. They deliver Results […]

OT to ICU Gurney Race

Lateral thinking, not a siloed approach, holds the key to the most creative solutions. This article appeared in Indian Management, October, 2017. ASEAN has extraordinary hospital facilities, in a few cities. Some could qualify as global benchmarks. The reputations of these hospitals are further reinforced […]

28 Years of Qimpro. Reset.

Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In addition, Excellence is no longer foreign […]

Seven Steps to Build a Quality Culture

The popular belief is that building a Quality Culture is a major exercise for an organization, or for that matter, government. I disagree. Building an organization-wide Quality Culture starts at the top. Now, that’s the hard part. Based on my interactions with the Tata Group, […]

Who Pays for Bad Quality? Is there a Solution?

Nobody is against Quality. Particularly, when you wear the hat of a customer. At a personal level. I would like to remind you that  your purchase department wears the hat of a customer in the eyes of your suppliers. So the basic question is: Does […]

Supplier Solutions. MADE IN INDIA

Companies are recognizing the critical role suppliers play in the success of their own business. If the suppliers’ parts or materials are defective, the ultimate product made by the organization and shipped to the customer will be defective. Besides that, it adds to the company’s […]