COPQ

CQI is not fully delegable

CQI is not fully delegable

Continuous Quality Improvement (CQI) in manufacturing and service industries, in India, has not become a way of life.  Although, as we all know, CQI is  a guaranteed strategy for improving the bottom line of an organization. Please note, CQI reduces chronic waste. As a result, […]

Banks unknowingly encourage COPQ in client organizations

Banks unknowingly encourage COPQ in client organizations

Educational institutions teach us that inventory is required to run an organization. This inventory is broadly classified into three categories: Raw material Work-in-process Finished goods. As we all know, inventory management requires space, systems and man-power. We also know that banks are pleased to accept […]

History of MANAGING FOR QUALITY

History of MANAGING FOR QUALITY

Quality is a timeless concept. As we all know, humans have always faced problems of quality. For example, primitive food gatherers had to discover which fruits and vegetables were edible and which were poisonous. Also, primitive hunters had to learn which type of trees provided […]

SMEs: Double your Profit without Capital Investment

SMEs: Double your Profit without Capital Investment

“How do you roll-out Quality Improvement in a SME?”. I have been asked this question at various platforms across the country. More recently, I was once again asked this question during the course of my webinar on Performance Excellence. This frequently asked question is undoubtedly […]

NOT Ready. Fire. Aim…BUT Ready. Aim. Fire.

NOT Ready. Fire. Aim…BUT Ready. Aim. Fire.

In the 1960s the subject of Operations Research (OR) was centre stage at every Indian Institute of Technology – Kharagpur, Mumbai, Madras, Delhi, and Kanpur. Every B Tech student aspired to do his/her thesis in OR. A proficient OR thesis served as a visa to […]

Quality Students: Employable and Deployable

Quality Students: Employable and Deployable

Students are the deliverables of educational institutions to their customers, namely, organizations. Organizations expect quality students. If students are not “fit for use” (read: not of the expected quality), organizations have to invest in teaching them additional skills. This induction / orientation programme can stretch […]