COPQ

Dear PM, HM, FM……

Dear PM, HM, FM……

Auto Industry About three months back, the Indian auto industry had been admitted to (and still is in) the ICU of Hindustan Hospital. Apart from auto manufacturers, their suppliers and dealers are also in ICUs across the country. It is worth noting that our auto […]

Failures can be contained in the Research & Development stage

Failures can be contained in the Research & Development stage

Product Life Cycle Products have life cycles. The four stages are: Introduction; Growth; Maturity; Decline. In an ideal world, the four stages have equal time. The responsibility for each stage is unique: Introduction: Research & Development Department Growth: Sales & Distribution Department Maturity: Marketing Department […]

Employees – The Only Appreciating Asset

Employees – The Only Appreciating Asset

Employees – Our Biggest Asset We all acknowledge that our employees are our biggest asset. I would like to add that employees are the only asset of an organization that appreciate in value. Particularly, in a learning organization. So in a turbulent business environment, why […]

Performance Excellence: An Elixir for Greater Profit Margins

Performance Excellence: An Elixir for Greater Profit Margins

We all need to adopt a Performance Excellence model in our respective organizations / institutions, for survival and success. This is a fact. Not an opinion. Performance Excellence, as explained in the IMC Ramkrishna Bajaj National Quality Award Model is all about delighting customers, employees, […]

Pray for things to get worse.  Leaders will ultimately understand COPQ.

Pray for things to get worse. Leaders will ultimately understand COPQ.

Our sales are not happening. Sad. And we are making a loss. Even more sad. People are losing jobs. Now, that is a crisis. Five decades back, I was taught by eminent economists that the backbone of the Indian economy is manufacture for defence and […]

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150 […]