COPQ

Managers generate 80% of our COPQ

Managers generate 80% of our COPQ

Stop blaming the worker TIME is the most perishable and expensive commodity. God, in his wisdom, has gifted each of us the same number of hours per day. In most organizations, the CEO and worker each have eight hours per day. These eight hours are […]

Is Mumbai a Hatchery for Problems?

Is Mumbai a Hatchery for Problems?

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case […]

Pot Holes Wisdom

Pot Holes Wisdom

So the monsoon rains in Mumbai have arrived. Just a few days back. What a relief. With the monsoon comes a an outpouring of poetry, music, philosophy and wisdom. Belief 1: There is a saying: As you sow, so you reap. We sowed bad quality […]

The Quality Metamorphosis of CEOs

The Quality Metamorphosis of CEOs

1987:Me: I wish to introduce myself as a Quality Improvement consultantCEO: Oh. You mean Quality Control.Me: No. In Quality Control you maintain the standard. In Quality Improvement you challenge the standard.CEO: ??##?Me: In Quality Improvement the by-product is a reduction in Cost Of Poor Quality […]

SMEs: How to Perform as a Supplier and Customer?

SMEs: How to Perform as a Supplier and Customer?

Your SME organization has a few A-Category customers who account for most of your business. You treat these customers with much consideration. Your aim is to build Customer Loyalty. In actionable terms, you obey the requests made by your A-Category customers. This translates to repeat […]

CQI is not fully delegable

CQI is not fully delegable

Continuous Quality Improvement (CQI) in manufacturing and service industries, in India, has not become a way of life.  Although, as we all know, CQI is  a guaranteed strategy for improving the bottom line of an organization. Please note, CQI reduces chronic waste. As a result, […]