Organizations must have meetings in order to perform. That’s an axiom. Most meetings are required for planning and review, top-down. Strategic. Tactical. Operational. Financial. Quality. Conducting a meeting is an art. If one is a pure left-brain thinker, it can be a waste of time […]
Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?
At a recent Global Benchmarking Congress in Abu Dhabi, during the course of a panel discussion, I was asked about the status of Performance Excellence in India. I made the following observations: In India, Performance Excellence is pursued by aspiring organizations primarily for recognition. The […]
Demand > Supply Most organizations work in vertical silos. These silos have names: Purchasing, Operations, Finance, Marketing, and so on. Individual visiting cards cement the silo one belongs to. The silo also defines one’s career path in an organization. This approach to management can work […]
Benchmarking is the search for industry Best Practices that lead to Superior Performance – Dr Robert Camp A traditional approach to benchmarking involves catching up with our competitors; and acquiring information about our competitors through unreliable sources and means. With such an approach, our organization […]
How would an Annual Report look if we included the Cost Of Poor Quality (COPQ) as a distinct head? Would our banks like this disclosure? For their customers? And perhaps, themselves? It would certainly be embarrassing for the Managing Directors and/or the Boards of Directors […]
“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein Organizations and institutions are essential for our economic survival and wellbeing. However, how they operate depends on how we operate. And how we operate depends […]