Creativity

Seven Skills for Survival

Seven Skills for Survival

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein Organizations and institutions are essential for our economic survival and wellbeing. However, how they operate depends on how we operate. And how we operate depends […]

How can you delight employees, society and mother earth?

How can you delight employees, society and mother earth?

The most actionable definition of Quality is ‘Fitness for Use’. Such Quality can result in more than customer satisfaction  …. something similar to customer ecstasy / delight. It should earn a “WOW” from your customers! Customer delight happens when we offer the right product / […]

Save your Branding, with Best2Next Practices

Save your Branding, with Best2Next Practices

In our turbocharged e-commercial world, branding has suddenly snatched centre stage. Riding piggy back on branding are best practices that deliver effective results, efficiently. I am a quality management professional. Amongst other skills, I know how to harvest best practices in an organization. I also […]

Performance Excellence: Harness the Creativity Resident in your People

Old School of Thought Once upon a time (about a decade ago) only a few people in an organization were considered to be creative. Also, it was believed that breakthrough ideas were needed only in strategic business areas. As a practice, engineers were routinely brought […]

Facilitators: New-age Ghostbusters

The Merchant & The Guru Once upon a time a guru was confronted by a frustrated merchant burdened with many personal and trade problems. The merchant asked the guru: “Why have I been singled out with this enormous burden?” After several minutes of silence, the guru […]

Jobs for Graduates: Easier to find water in a desert

The Barren Desert Here are two statements from an article that appeared in The Times of India on 2 August, 2014: • Half of B-school seats go empty • Students who refused seats have cited poor placement and high fees as two of the prime […]