Lessons from Past Disruptions

Lessons from Past Disruptions

Oil Embargo The first step in Problem Solving, when there is a disruption in the economic / social / political environment, is to question every assumption we have been working with. The classic case I can recall is when, in 1973, 12 countries that made…

Is Excellence a Noun or a Verb?

Is Excellence a Noun or a Verb?

IMC Ramkrishna Bajaj National Quality Award The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) for Performance Excellence was established, post-liberalization, in 1995. Liberalization of the Indian economy meant that protective managerial practices in Indian industry were thenceforth dead. RIP. To survive and succeed, industry…

Why have we forgotten Management Tools?

Why have we forgotten Management Tools?

The elixir for a healthy bottom-line. Basics Most of us know Quality Improvement Tools. These tools are logical and left-brain driven. They deliver incremental improvements. Examples abound in manufacturing, services, and healthcare. Some of us have an awareness about Creativity Tools. These right-brain tools complement…

How can Start-ups effectively validate their ideas?

How can Start-ups effectively validate their ideas?

Wear a Blue Hat to generate ideas, with customers Start-ups The mantra for a start-up is Ideate / Innovate / Incubate. The mantra for an excellent organization is Faster / Better / Cheaper / Different. In order to be Different, one must Ideate / Innovate…

How to Deliver 1000% ROI?

How to Deliver 1000% ROI?

Pareto articulated a simple solution. Pareto Principle Vilfredo Pareto (1848- 1923) was an Italian economist who observed that a relative few people held the majority of the wealth. Pareto developed logarithmic mathematical models to describe this non-uniform distribution of wealth. Dr J M Juran (1904-2008)…

God created Man…Man created WAR

God created Man…Man created WAR

Random Thoughts God designed Man perfectly. The diamond of quality. Imagine the complex systems and processes resident in Man. With advances in medical science, we are still only on the threshold of understanding. Over the centuries, Man has proved to be disobedient. He has created…