How to Pole Vault to Quality 4.0?

How to Pole Vault to Quality 4.0?

Quality Once upon a time we had craftsmen. In India. In Egypt. These craftsmen had Quality in their DNA. They understood customer needs and built Quality into the design of products and the related processes; as well as worked through the processes in a state…

How did 93 project teams save over ₹500+ crore?

How did 93 project teams save over ₹500+ crore?

Quality Leader What are the attributes of a Quality Leader?   A proficient quality leader is a trainer, coach, counselor, facilitator and recognizer.   A trainer imparts knowledge to a class full of students, one-to-many.  A coach sharpens specific skills of an individual, one-on-one.  A…

CREATIVITY: Crucifixion & Resurrection

CREATIVITY: Crucifixion & Resurrection

The most underemployed asset in any organization is the creativity resident in the people. In fact, right-brain creativity has become dormant in most employees. Why? Because in almost all organizations, the reward and recognition systems are very biased towards left-brain logical thinking. This needs correction.…

Seven Skills for Survival

Seven Skills for Survival

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein Organizations and institutions are essential for our economic survival and wellbeing. However, how they operate depends on how we operate. And how we operate depends…

How can you delight employees, society and mother earth?

How can you delight employees, society and mother earth?

The most actionable definition of Quality is ‘Fitness for Use’. Such Quality can result in more than customer satisfaction  …. something similar to customer ecstasy / delight. It should earn a “WOW” from your customers! Customer delight happens when we offer the right product /…

Save your Branding, with Best2Next Practices

Save your Branding, with Best2Next Practices

In our turbocharged e-commercial world, branding has suddenly snatched centre stage. Riding piggy back on branding are best practices that deliver effective results, efficiently. I am a quality management professional. Amongst other skills, I know how to harvest best practices in an organization. I also…