Collective Responsibility There is no organization that can claim immunity from the destructive effects of a changing climate. The same holds true for individuals too. Who is responsible for the changing climate? We all are. Organizations, as well as individuals. In the words of Bittu […]
At my seminars and workshops on Performance Excellence, the most frequently asked question is: What is the difference between Quality and Excellence? My long answer starts with a question to the participants: Who defines Quality? The response is typically: The Standards Organization. And they are […]
Organizations must have a mission. A mission that articulates the purpose of your existence. Mahatma Gandhi had a mission…… Improving the quality of life for Indian citizens. Organizations must have a vision. A snapshot, authored by the leadership team, of what they collectively wish the […]
Much is happening in the business world. According to me, all management education requires a revisit. We need to migrate from incremental thinking to disruptive thinking. Because, only the fittest will survive. With two decades of IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) behind […]
Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?
At a recent Global Benchmarking Congress in Abu Dhabi, during the course of a panel discussion, I was asked about the status of Performance Excellence in India. I made the following observations: In India, Performance Excellence is pursued by aspiring organizations primarily for recognition. The […]
Mother Earth has come centre stage as the ultimate customer. We are inconvenienced by the business sacrifices we have to make in order to avoid Mother Earth rebelling against the planet. This has become Urgent and Important. Yet, there have been visionaries who have placed […]