Customer Focus

Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?

Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?

At a recent Global Benchmarking Congress in Abu Dhabi, during the course of a panel discussion, I was asked about the status of Performance Excellence in India. I made the following observations: In India, Performance Excellence is pursued by aspiring organizations primarily for recognition. The […]

Leadership in a Competitive Environment

Leadership in a Competitive Environment

Demand > Supply Most organizations work in vertical silos. These silos have names: Purchasing, Operations, Finance, Marketing, and so on. Individual visiting cards cement the silo one belongs to. The silo also defines one’s career path in an organization. This approach to management can work […]

BestPrax Benchmark – A License to Barter Best Practices

BestPrax Benchmark – A License to Barter Best Practices

Benchmarking is the search for industry Best Practices that lead to Superior Performance – Dr Robert Camp A traditional approach to benchmarking involves catching up with our competitors; and acquiring information about our competitors through unreliable sources and means. With such an approach, our organization […]

Saluting Qimpro’s Torchbearers of Quality for 2018

Saluting Qimpro’s Torchbearers of Quality for 2018

Qimpro Awards recognize individuals for Excellence in Quality. The awards were established in 1990. The Qimpro Platinum Standard recognizes Statesmen with national and international footprints in Quality. The Qimpro Gold Standard recognizes Leaders who have integrated Quality into their strategic plans. The four Panels of […]

India can make it. And make it better.

India can make it. And make it better.

Three decades back, there were few organizations that embraced Quality as a competitive tool. Most were engaged, rightly so, in getting their Quality Management Systems certified. Unfortunately, they ended up screaming on billboards that they were ISO 9001 organizations. These organizations delivered no particular results. […]

Seven Skills for Survival

Seven Skills for Survival

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein Organizations and institutions are essential for our economic survival and wellbeing. However, how they operate depends on how we operate. And how we operate depends […]