Job Design SIPOC Over the past three decades, Professional Qualitists have solved chronic quality problems through the lens of SIPOC – Supplier/ Input/ Process/ Output/ Customer. In so doing, they have delivered attractive bottom-line results, across industries. The SIPOC approach was pioneered by Motorola in …
Much more than being Different Once upon a time, a century back, purchase decisions by customers were based on their Quality perception of a specific product versus their Quality expectation from the same. If perception was better than expectation, the customer voted for the specific …
As Qualitists we all know that to Manage for Quality, we need to work with the Quality Trilogy: Quality Panning Quality Control Quality Improvement. Simple. What should we Plan for? What is important to the customer. What should we Control? What is important to the …
Once upon a time, India was a land of green coastlines, green rivers, green forests and green soil. Our national assets performed as per Nature’s Laws, from cradle to cradle. Zero waste. In fact, India was a benchmark for Green Quality. These outstanding green treasures …
Quality is not new. Think of the craftsman who built the Jagannath Temple in Puri, the Taj Mahal in Agra, and the Pyramids in Egypt. These are benchmarks for Green Quality. The craftsman worshipped Mother Earth. Improvement is not new. Think of the Japanese factories, …
On one of my monthly visits to the head office of a television manufacturer, the Chairman was a worried man. No. Correction. He was in a state of shock. He purposefully took me to his plush Chairmans’ Office, and shared a devastating quality lesson he …
