Lessons from Past Disruptions

Lessons from Past Disruptions

Oil Embargo The first step in Problem Solving, when there is a disruption in the economic / social / political environment, is to question every assumption we have been working with. The classic case I can recall is when, in 1973, 12 countries that made…

Trustworthiness: The Ultimate Quality

Trustworthiness: The Ultimate Quality

Jai Hind College – Graduation Ceremony A decade back, I was invited by Jai Hind College, in South Mumbai, as a Chief Guest for the Graduation Ceremony of the current batch. I readily accepted. On the evening of the Ceremony, I realized that Jaya Row,…

Singapore Prisons & Dubai Police

Singapore Prisons & Dubai Police

Lessons in Excellence Singapore Quality Award The Singapore Quality Award with Special Commendation (SQASC) is the pinnacle award for Business Excellence in Singapore. On 8 October, 2019, Singapore Prison Service (SPS) was  awarded the SQASC. Wow! The SQASC was in recognition of the Excellent Leadership…

Dr J M Juran; Architect of Quality

Dr J M Juran; Architect of Quality

Qimpro’s homage to the Quality Guru Qimpro served as the Indian Affiliate of The Juran Institute from 1987 to 1996. Dr Juran’s suggestion to Suresh Lulla in 1987: “If you wish to start a Quality Revolution in India, focus on the Healthcare and Education sectors”…

CAUSE: Quality of Education  EFFECT: Quality of Life

CAUSE: Quality of Education EFFECT: Quality of Life

Quality of Education Globally, the Quality of Life in a nation has a strong correlation with the Quality of Education. Quality of Education is the Cause. Quality of Life is the Effect. So how does one improve the Quality of Education? If one were to…

How did 93 project teams save over ₹500+ crore?

How did 93 project teams save over ₹500+ crore?

Quality Leader What are the attributes of a Quality Leader?   A proficient quality leader is a trainer, coach, counselor, facilitator and recognizer.   A trainer imparts knowledge to a class full of students, one-to-many.  A coach sharpens specific skills of an individual, one-on-one.  A…