Lessons from Past Disruptions

Lessons from Past Disruptions

Oil Embargo The first step in Problem Solving, when there is a disruption in the economic / social / political environment, is to question every assumption we have been working with. The classic case I can recall is when, in 1973, 12 countries that made…

Harvest your Best Practices. Innovate them, or die.

Harvest your Best Practices. Innovate them, or die.

The Secret: Continuously Innovate Best Practices to Next Practices Financial Management We all know that we are organized in silos. These silos have names‚ĶPurchase, Operations, Accounts, Human Resource Development, and so on. We have owners for these silos, who are accountable for the performance of…

Is Excellence a Noun or a Verb?

Is Excellence a Noun or a Verb?

IMC Ramkrishna Bajaj National Quality Award The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) for Performance Excellence was established, post-liberalization, in 1995. Liberalization of the Indian economy meant that protective managerial practices in Indian industry were thenceforth dead. RIP. To survive and succeed, industry…

Trustworthiness: The Ultimate Quality

Trustworthiness: The Ultimate Quality

Jai Hind College – Graduation Ceremony A decade back, I was invited by Jai Hind College, in South Mumbai, as a Chief Guest for the Graduation Ceremony of the current batch. I readily accepted. On the evening of the Ceremony, I realized that Jaya Row,…

Singapore Prisons & Dubai Police

Singapore Prisons & Dubai Police

Lessons in Excellence Singapore Quality Award The Singapore Quality Award with Special Commendation (SQASC) is the pinnacle award for Business Excellence in Singapore. On 8 October, 2019, Singapore Prison Service (SPS) was  awarded the SQASC. Wow! The SQASC was in recognition of the Excellent Leadership…

Who are the Indian Benchmarks for Performance Excellence?

Who are the Indian Benchmarks for Performance Excellence?

Performance Excellence Over the past three decades, Quality Management has matured from Process Excellence to Performance Excellence. The parallel is the quality of a solo musician versus the collective performance of an orchestra. Crescendo! The results of Performance Excellence are a rainbow of: Corporate governance…