Environment

The First Qimpro Green Legacy Award

The First Qimpro Green Legacy Award

Mother Earth has come centre stage as the ultimate customer. We are inconvenienced by the business sacrifices we have to make in order to avoid Mother Earth rebelling against the planet. This has become Urgent and Important. Yet, there have been visionaries who have placed […]

Saluting Qimpro’s Torchbearers of Quality for 2018

Saluting Qimpro’s Torchbearers of Quality for 2018

Qimpro Awards recognize individuals for Excellence in Quality. The awards were established in 1990. The Qimpro Platinum Standard recognizes Statesmen with national and international footprints in Quality. The Qimpro Gold Standard recognizes Leaders who have integrated Quality into their strategic plans. The four Panels of […]

India can make it. And make it better.

India can make it. And make it better.

Three decades back, there were few organizations that embraced Quality as a competitive tool. Most were engaged, rightly so, in getting their Quality Management Systems certified. Unfortunately, they ended up screaming on billboards that they were ISO 9001 organizations. These organizations delivered no particular results. […]

I wish I had met Aditya Vikram Birla in his lifetime

I wish I had met Aditya Vikram Birla in his lifetime

In August 1996, Kumar Mangalam Birla requested me to design an internal quality award for the Aditya Birla Group. This young prince of a mega business empire demonstrated amazing listening skills. The true sign of a leader in the making. He informed me that the […]

How can you delight employees, society and mother earth?

How can you delight employees, society and mother earth?

The most actionable definition of Quality is ‘Fitness for Use’. Such Quality can result in more than customer satisfaction  …. something similar to customer ecstasy / delight. It should earn a “WOW” from your customers! Customer delight happens when we offer the right product / […]

Customer rebellion

Customer rebellion

Mother Earth is the ultimate customer This article appeared in Business India, July 16-29, 2018. The industrial system – what we make, buy, and use – sits within a larger system of nature. This industrial system includes, amongst others, a wide range of products such […]