Post Coronavirus: Uncertainty is Certain

Post Coronavirus: Uncertainty is Certain

The global economy has been in a slowdown for the past 7 quarters. We have slowly but surely felt it in our businesses and occupations. A coronavirus epidemic in the recent quarter has aggravated the global economy further. At first, China. Then, Iran, Russia, Italy, 

Lessons from Past Disruptions

Lessons from Past Disruptions

Oil Embargo The first step in Problem Solving, when there is a disruption in the economic / social / political environment, is to question every assumption we have been working with. The classic case I can recall is when, in 1973, 12 countries that made 

Is Excellence a Noun or a Verb?

Is Excellence a Noun or a Verb?

IMC Ramkrishna Bajaj National Quality Award The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) for Performance Excellence was established, post-liberalization, in 1995. Liberalization of the Indian economy meant that protective managerial practices in Indian industry were thenceforth dead. RIP. To survive and succeed, industry 

Singapore Prisons & Dubai Police

Singapore Prisons & Dubai Police

Lessons in Excellence Singapore Quality Award The Singapore Quality Award with Special Commendation (SQASC) is the pinnacle award for Business Excellence in Singapore. On 8 October, 2019, Singapore Prison Service (SPS) was  awarded the SQASC. Wow! The SQASC was in recognition of the Excellent Leadership 

Who are the Indian Benchmarks for Performance Excellence?

Who are the Indian Benchmarks for Performance Excellence?

Performance Excellence Over the past three decades, Quality Management has matured from Process Excellence to Performance Excellence. The parallel is the quality of a solo musician versus the collective performance of an orchestra. Crescendo! The results of Performance Excellence are a rainbow of: Corporate governance 

TRUST – The Quality Accelerator

TRUST – The Quality Accelerator

Company-life-extension With product-life-cycles shrinking, ‘speed to market’ is the mantra for extending company-life-cycles. It is the ultimate competitive weapon. To accomplish the above, we need to understand customer needs proactively, and translate those needs into Best-in-Class features, and related processes. We must be first in