Is Mother Earth your Supplier or Customer?

Is Mother Earth your Supplier or Customer?

A Qualitist Perspective Natural System Our industrial systems are enveloped by the larger systems of nature. Natural resources are a gift from Mother Earth. These include regenerative resources such as forests, croplands, and fisheries; as well as non-regenerative resources such as oil and minerals. Regenerative…

CLIMATE CHANGE: Tomorrow is Today

CLIMATE CHANGE: Tomorrow is Today

Collective Responsibility There is no organization that can claim immunity from the destructive effects of a changing climate. The same holds true for individuals too. Who is responsible for the changing climate? We all are. Organizations, as well as individuals. In the words of Bittu…

The Road to Excellence – Demystified

The Road to Excellence – Demystified

At my seminars and workshops on Performance Excellence, the most frequently asked question is: What is the difference between Quality and Excellence? My long answer starts with a question to the participants: Who defines Quality? The response is typically: The Standards Organization. And they are…

Mahatma Gandhi walked his talk

Mahatma Gandhi walked his talk

Organizations must have a mission. A mission that articulates the purpose of your existence. Mahatma Gandhi had a mission…… Improving the quality of life for Indian citizens. Organizations must have a vision.  A snapshot, authored by the leadership team, of what they collectively wish the…

Prerequisites for a Rollout of Performance Excellence

Prerequisites for a Rollout of Performance Excellence

Much is happening in the business world. According to me, all management education requires a revisit. We need to migrate from incremental thinking to disruptive thinking. Because, only the fittest will survive. With two decades of IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) behind…

Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?

Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?

At a recent Global Benchmarking Congress in Abu Dhabi, during the course of a panel discussion, I was asked about the status of Performance Excellence in India. I made the following observations: In India, Performance Excellence is pursued by aspiring organizations primarily for recognition. The…