Governance

CLIMATE CHANGE: Tomorrow is Today

CLIMATE CHANGE: Tomorrow is Today

Collective Responsibility There is no organization that can claim immunity from the destructive effects of a changing climate. The same holds true for individuals too. Who is responsible for the changing climate? We all are. Organizations, as well as individuals. In the words of Bittu […]

Performance Excellence: An Elixir for Greater Profit Margins

Performance Excellence: An Elixir for Greater Profit Margins

We all need to adopt a Performance Excellence model in our respective organizations / institutions, for survival and success. This is a fact. Not an opinion. Performance Excellence, as explained in the IMC Ramkrishna Bajaj National Quality Award Model is all about delighting customers, employees, […]

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150 […]

Is Mumbai a Hatchery for Problems?

Is Mumbai a Hatchery for Problems?

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case […]

Pot Holes Wisdom

Pot Holes Wisdom

So the monsoon rains in Mumbai have arrived. Just a few days back. What a relief. With the monsoon comes a an outpouring of poetry, music, philosophy and wisdom. Belief 1: There is a saying: As you sow, so you reap. We sowed bad quality […]

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

The Japanese assess an organization’s Quality Culture using a few dipsticks: They walk through your plant and make note of the visible inventory: incoming; in-process; finished goods They visit the workers toilets and make note of housekeeping practices They study the safety practices institutionalized in […]