Post Coronavirus: Uncertainty is Certain

Post Coronavirus: Uncertainty is Certain

The global economy has been in a slowdown for the past 7 quarters. We have slowly but surely felt it in our businesses and occupations. A coronavirus epidemic in the recent quarter has aggravated the global economy further. At first, China. Then, Iran, Russia, Italy,…

Lessons from Past Disruptions

Lessons from Past Disruptions

Oil Embargo The first step in Problem Solving, when there is a disruption in the economic / social / political environment, is to question every assumption we have been working with. The classic case I can recall is when, in 1973, 12 countries that made…

Singapore Prisons & Dubai Police

Singapore Prisons & Dubai Police

Lessons in Excellence Singapore Quality Award The Singapore Quality Award with Special Commendation (SQASC) is the pinnacle award for Business Excellence in Singapore. On 8 October, 2019, Singapore Prison Service (SPS) was  awarded the SQASC. Wow! The SQASC was in recognition of the Excellent Leadership…

Dr J M Juran; Architect of Quality

Dr J M Juran; Architect of Quality

Qimpro’s homage to the Quality Guru Qimpro served as the Indian Affiliate of The Juran Institute from 1987 to 1996. Dr Juran’s suggestion to Suresh Lulla in 1987: “If you wish to start a Quality Revolution in India, focus on the Healthcare and Education sectors”…

How to Pole Vault to Quality 4.0?

How to Pole Vault to Quality 4.0?

Quality Once upon a time we had craftsmen. In India. In Egypt. These craftsmen had Quality in their DNA. They understood customer needs and built Quality into the design of products and the related processes; as well as worked through the processes in a state…

How did 93 project teams save over ₹500+ crore?

How did 93 project teams save over ₹500+ crore?

Quality Leader What are the attributes of a Quality Leader?   A proficient quality leader is a trainer, coach, counselor, facilitator and recognizer.   A trainer imparts knowledge to a class full of students, one-to-many.  A coach sharpens specific skills of an individual, one-on-one.  A…