Post Coronavirus: Uncertainty is Certain

Post Coronavirus: Uncertainty is Certain

The global economy has been in a slowdown for the past 7 quarters. We have slowly but surely felt it in our businesses and occupations. A coronavirus epidemic in the recent quarter has aggravated the global economy further. At first, China. Then, Iran, Russia, Italy,…

Is Excellence a Noun or a Verb?

Is Excellence a Noun or a Verb?

IMC Ramkrishna Bajaj National Quality Award The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) for Performance Excellence was established, post-liberalization, in 1995. Liberalization of the Indian economy meant that protective managerial practices in Indian industry were thenceforth dead. RIP. To survive and succeed, industry…

Singapore Prisons & Dubai Police

Singapore Prisons & Dubai Police

Lessons in Excellence Singapore Quality Award The Singapore Quality Award with Special Commendation (SQASC) is the pinnacle award for Business Excellence in Singapore. On 8 October, 2019, Singapore Prison Service (SPS) was  awarded the SQASC. Wow! The SQASC was in recognition of the Excellent Leadership…

Who are the Indian Benchmarks for Performance Excellence?

Who are the Indian Benchmarks for Performance Excellence?

Performance Excellence Over the past three decades, Quality Management has matured from Process Excellence to Performance Excellence. The parallel is the quality of a solo musician versus the collective performance of an orchestra. Crescendo! The results of Performance Excellence are a rainbow of: Corporate governance…

Is Mother Earth your Supplier or Customer?

Is Mother Earth your Supplier or Customer?

A Qualitist Perspective Natural System Our industrial systems are enveloped by the larger systems of nature. Natural resources are a gift from Mother Earth. These include regenerative resources such as forests, croplands, and fisheries; as well as non-regenerative resources such as oil and minerals. Regenerative…

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150…