Who are the Indian Benchmarks for Performance Excellence?

Who are the Indian Benchmarks for Performance Excellence?

Performance Excellence Over the past three decades, Quality Management has matured from Process Excellence to Performance Excellence. The parallel is the quality of a solo musician versus the collective performance of an orchestra. Crescendo! The results of Performance Excellence are a rainbow of: Corporate governance…

Is Mother Earth your Supplier or Customer?

Is Mother Earth your Supplier or Customer?

A Qualitist Perspective Natural System Our industrial systems are enveloped by the larger systems of nature. Natural resources are a gift from Mother Earth. These include regenerative resources such as forests, croplands, and fisheries; as well as non-regenerative resources such as oil and minerals. Regenerative…

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150…

Is Mumbai a Hatchery for Problems?

Is Mumbai a Hatchery for Problems?

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case…

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

The Japanese assess an organization’s Quality Culture using a few dipsticks: They walk through your plant and make note of the visible inventory: incoming; in-process; finished goods They visit the workers toilets and make note of housekeeping practices They study the safety practices institutionalized in…

Mumbai: The capital for potholes and collapsed footbridges

Mumbai: The capital for potholes and collapsed footbridges

For several years, potholes on Mumbai roads have been the focus of social conversation and alarm. Over the years, citizens have learned to accept band-aid solutions to this acute chronic problem. In the next few months, when the  monsoons lash Mumbai, potholes conversation will gather…