Improvement

Benchmarking – Improvement on Steroids

Benchmarking – Improvement on Steroids

The Global Benchmarking Congress 2018 was held in Abu Dhabi, from 10 to 12 December. The Congress was organized by the Global Benchmarking Network (GBN), and attracted delegates from Asia, Australia, Europe and America. As an introduction, the GBN was founded in 1994 by Dr […]

30th QualTech Prize 2018: Recognizing Middle Level Managers

30th QualTech Prize 2018: Recognizing Middle Level Managers

What is the job of a manager? Answer: To solve chronic problems. What is a chronic problem? Answer: A problem that has been legitimized in the budget! So how do we unearth chronic problems? Answer: By proactively challenging the standards and budget. Once identified, how […]

India can make it. And make it better.

India can make it. And make it better.

Three decades back, there were few organizations that embraced Quality as a competitive tool. Most were engaged, rightly so, in getting their Quality Management Systems certified. Unfortunately, they ended up screaming on billboards that they were ISO 9001 organizations. These organizations delivered no particular results. […]

Amoebic Works of Art

Amoebic Works of Art

Pot holes in Mumbai: A Quality Perspective This article appeared in Business India, August 13-26, 2018. PROBLEM DEFINITION At a recent Mumbai First governing board meeting, I was pronounced “guilty” for not improving the Quality of pot holes in Mumbai! I sheepishly smiled. The board […]

Cost of Poor Quality

Why should a taxpayer support inefficient processes? This article appeared in Business India, June 18-July 1, 2018. From early June, there has been much said about our national carrier, Air India. Almost all have been critical about its operational inefficiency, as well as interference of […]

The Drunk and the Ugly

A robust quality management process should actively identify and address hidden issues to prevent crises. This article appeared in Indian Management, September, 2017. Quality management involves problem solving. This is very akin to the problems solved by the Fire Departments in our cities. A couple […]