Innovation

Elections & Quality of Life

Elections & Quality of Life

Cost Of Poor Quality On Sunday, 10 March, 2019 the election dates were announced. One month to go. My mind is racing with hope, regardless of which political party gets elected to govern the nation. Hope keeps one alive. And I am hoping this blog […]

Benchmarking – Improvement on Steroids

Benchmarking – Improvement on Steroids

The Global Benchmarking Congress 2018 was held in Abu Dhabi, from 10 to 12 December. The Congress was organized by the Global Benchmarking Network (GBN), and attracted delegates from Asia, Australia, Europe and America. As an introduction, the GBN was founded in 1994 by Dr […]

30th QualTech Prize 2018: Recognizing Middle Level Managers

30th QualTech Prize 2018: Recognizing Middle Level Managers

What is the job of a manager? Answer: To solve chronic problems. What is a chronic problem? Answer: A problem that has been legitimized in the budget! So how do we unearth chronic problems? Answer: By proactively challenging the standards and budget. Once identified, how […]

How can you delight employees, society and mother earth?

How can you delight employees, society and mother earth?

The most actionable definition of Quality is ‘Fitness for Use’. Such Quality can result in more than customer satisfaction  …. something similar to customer ecstasy / delight. It should earn a “WOW” from your customers! Customer delight happens when we offer the right product / […]

Save your Branding, with Best2Next Practices

Save your Branding, with Best2Next Practices

In our turbocharged e-commercial world, branding has suddenly snatched centre stage. Riding piggy back on branding are best practices that deliver effective results, efficiently. I am a quality management professional. Amongst other skills, I know how to harvest best practices in an organization. I also […]

Who is the hidden customer?

Who is the hidden customer?

Repost: This blog was originally posted on 30 September 2015 Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer […]