Innovation

Is Mumbai a Hatchery for Problems?

Is Mumbai a Hatchery for Problems?

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case […]

Pot Holes Wisdom

Pot Holes Wisdom

So the monsoon rains in Mumbai have arrived. Just a few days back. What a relief. With the monsoon comes a an outpouring of poetry, music, philosophy and wisdom. Belief 1: There is a saying: As you sow, so you reap. We sowed bad quality […]

The Quality Metamorphosis of CEOs

The Quality Metamorphosis of CEOs

1987:Me: I wish to introduce myself as a Quality Improvement consultantCEO: Oh. You mean Quality Control.Me: No. In Quality Control you maintain the standard. In Quality Improvement you challenge the standard.CEO: ??##?Me: In Quality Improvement the by-product is a reduction in Cost Of Poor Quality […]

SMEs: Double your Profit without Capital Investment

SMEs: Double your Profit without Capital Investment

“How do you roll-out Quality Improvement in a SME?”. I have been asked this question at various platforms across the country. More recently, I was once again asked this question during the course of my webinar on Performance Excellence. This frequently asked question is undoubtedly […]

CREATIVITY: Crucifixion & Resurrection

CREATIVITY: Crucifixion & Resurrection

The most underemployed asset in any organization is the creativity resident in the people. In fact, right-brain creativity has become dormant in most employees. Why? Because in almost all organizations, the reward and recognition systems are very biased towards left-brain logical thinking. This needs correction. […]

NOT Ready. Fire. Aim…BUT Ready. Aim. Fire.

NOT Ready. Fire. Aim…BUT Ready. Aim. Fire.

In the 1960s the subject of Operations Research (OR) was centre stage at every Indian Institute of Technology – Kharagpur, Mumbai, Madras, Delhi, and Kanpur. Every B Tech student aspired to do his/her thesis in OR. A proficient OR thesis served as a visa to […]