How to Pole Vault to Quality 4.0?

How to Pole Vault to Quality 4.0?

Quality Once upon a time we had craftsmen. In India. In Egypt. These craftsmen had Quality in their DNA. They understood customer needs and built Quality into the design of products and the related processes; as well as worked through the processes in a state…

How did 93 project teams save over ₹500+ crore?

How did 93 project teams save over ₹500+ crore?

Quality Leader What are the attributes of a Quality Leader?   A proficient quality leader is a trainer, coach, counselor, facilitator and recognizer.   A trainer imparts knowledge to a class full of students, one-to-many.  A coach sharpens specific skills of an individual, one-on-one.  A…

Dear PM, HM, FM……

Dear PM, HM, FM……

Auto Industry About three months back, the Indian auto industry had been admitted to (and still is in) the ICU of Hindustan Hospital. Apart from auto manufacturers, their suppliers and dealers are also in ICUs across the country. It is worth noting that our auto…

Failures can be contained in the Research & Development stage

Failures can be contained in the Research & Development stage

Product Life Cycle Products have life cycles. The four stages are: Introduction; Growth; Maturity; Decline. In an ideal world, the four stages have equal time. The responsibility for each stage is unique: Introduction: Research & Development Department Growth: Sales & Distribution Department Maturity: Marketing Department…

Performance Excellence: An Elixir for Greater Profit Margins

Performance Excellence: An Elixir for Greater Profit Margins

We all need to adopt a Performance Excellence model in our respective organizations / institutions, for survival and success. This is a fact. Not an opinion. Performance Excellence, as explained in the IMC Ramkrishna Bajaj National Quality Award Model is all about delighting customers, employees,…

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150…