Leadership

Amoebic Works of Art

Amoebic Works of Art

Pot holes in Mumbai: A Quality Perspective This article appeared in Business India, August 13-26, 2018. PROBLEM DEFINITION At a recent Mumbai First governing board meeting, I was pronounced “guilty” for not improving the Quality of pot holes in Mumbai! I sheepishly smiled. The board […]

Customer rebellion

Customer rebellion

Mother Earth is the ultimate customer This article appeared in Business India, July 16-29, 2018. The industrial system – what we make, buy, and use – sits within a larger system of nature. This industrial system includes, amongst others, a wide range of products such […]

ALARM – Is the Economy ready for Smart Cars?

ALARM – Is the Economy ready for Smart Cars?

A couple of weeks back I was in conversation with a friend who is a Researcher at the head office of Microsoft in Seattle. During the course of our chat, I learned that the current research at Microsoft was aimed at Smart Cities and Smart […]

BENCHMARKING: Uncovering Innovative Practices

BENCHMARKING: Uncovering Innovative Practices

Benchmarking is the search for industry best practices that lead to superior performance… Dr Robert Camp Benchmarking uncovers innovative practices that deliver superior performance. So the trigger is superior performance. Benchmark performance. Over 80% of managerial practices in any organization are generic. They deliver Results […]

Customer First, Always

Improving business can be a simple task if one follows the ‘plan-do-check-act’ method. This article appeared in Indian Management, December, 2017. How often have we seen posters in organizations shouting messages such as “Customer First” or “The Customer is Always Right”? How often, as a […]

Heroic Leadership

This article appeared in The Smart Manager, November-December, 2017. On a Sunday afternoon, I received a long-distance call on my landline, from the Vice Chairman of a tractor manufacturer in North India. He was calling from his factory, where he, his wife, and the surviving […]