Quality is a timeless concept. As we all know, humans have always faced problems of quality. For example, primitive food gatherers had to discover which fruits and vegetables were edible and which were poisonous. Also, primitive hunters had to learn which type of trees provided […]
Much is happening in the business world. According to me, all management education requires a revisit. We need to migrate from incremental thinking to disruptive thinking. Because, only the fittest will survive. With two decades of IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) behind […]
This article appeared in Business India, 28 January – 10 February 2019 Over the past two decades, numerous organisations have claimed that they have adopted best practices, leading to performance excellence. This seems the fashionable trend. As we all know, globally, ‘performance excellence’ best practices […]
We are organized in vertical silos. These silos have names: Marketing; Operations; Finance; Purchasing; and so on. We belong to a specific silo. And business results are measured in terms of Profit. Over the years, silos build strong barriers of non-communication. Management schools, across the […]
Performance Excellence – Are we addressing the needs of Customers, Employees, Society, Mother Earth?
At a recent Global Benchmarking Congress in Abu Dhabi, during the course of a panel discussion, I was asked about the status of Performance Excellence in India. I made the following observations: In India, Performance Excellence is pursued by aspiring organizations primarily for recognition. The […]
Demand > Supply Most organizations work in vertical silos. These silos have names: Purchasing, Operations, Finance, Marketing, and so on. Individual visiting cards cement the silo one belongs to. The silo also defines one’s career path in an organization. This approach to management can work […]