Performance Excellence

Saluting Qimpro’s Torchbearers of Quality for 2018

Saluting Qimpro’s Torchbearers of Quality for 2018

Qimpro Awards recognize individuals for Excellence in Quality. The awards were established in 1990. The Qimpro Platinum Standard recognizes Statesmen with national and international footprints in Quality. The Qimpro Gold Standard recognizes Leaders who have integrated Quality into their strategic plans. The four Panels of […]

Mahatma Gandhi Quotes

Mahatma Gandhi Quotes

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is the purpose of it. He is not an outsider in our business. He is […]

Empathetic Listening

Empathetic Listening

Dignity to Prisoners This article appeared in Business India, September 10-23, 2018. Customers are the reason our organizations exist. The hard reality is that customers pay our salaries. When demand is greater than supply, the customer is easily forgotten. We are reactive to customer complaints. […]

Customer rebellion

Customer rebellion

Mother Earth is the ultimate customer This article appeared in Business India, July 16-29, 2018. The industrial system – what we make, buy, and use – sits within a larger system of nature. This industrial system includes, amongst others, a wide range of products such […]

BENCHMARKING: Uncovering Innovative Practices

BENCHMARKING: Uncovering Innovative Practices

Benchmarking is the search for industry best practices that lead to superior performance… Dr Robert Camp Benchmarking uncovers innovative practices that deliver superior performance. So the trigger is superior performance. Benchmark performance. Over 80% of managerial practices in any organization are generic. They deliver Results […]

Indian Craftsman. Our Differentiator.

In 1973, when India’s population was a little over half a billion, the Ford Foundation awarded a Second India assignment to Tata Economic Consultancy Services (TECS). Their projection was that by 2000 India’s population will double to one billion. The Second India assignment was personally […]