Problem Solving

Quality Improvement – A hatchery for Jobs

Quality Improvement – A hatchery for Jobs

Elections are a few weeks away. The burning issue is jobs. More specifically, the lack of jobs. I have a solution for creating new jobs. The solution is no rocket science. Sheer common sense. And to attract the elected new government…it involves no capital investment. […]

Elections & Quality of Life

Elections & Quality of Life

Cost Of Poor Quality On Sunday, 10 March, 2019 the election dates were announced. One month to go. My mind is racing with hope, regardless of which political party gets elected to govern the nation. Hope keeps one alive. And I am hoping this blog […]

Quality needs no Passport

Quality needs no Passport

This article appeared in ‘Quality India’ magazine (A QCI publication), July-September 2018. This is truly a Quality Fable. It is a story I have fabricated using a little bit of this; and a little bit of that. During the 1973 Arab-Israeli War, Arab members of […]

How to Fail?

How to Fail?

A Prescription for Management Consultants The following are key lessons learned by me, as a management/quality consultant, over the past five decades. These are my personal views. They may serve as guidelines for young consultants. 1. Solving the wrong problem How often have you discovered […]

How to create jobs?

How to create jobs?

We are organized in vertical silos. These silos have names: Marketing; Operations; Finance; Purchasing; and so on. We belong to a specific silo. And business results are measured in terms of Profit. Over the years, silos build strong barriers of non-communication. Management schools, across the […]

We seek independence from COPQ!

We seek independence from COPQ!

How would an Annual Report look if we included the Cost Of Poor Quality (COPQ) as a distinct head? Would our banks like this disclosure? For their customers? And perhaps, themselves? It would certainly be embarrassing for the Managing Directors and/or the Boards of Directors […]