Problem Solving

How to Fail?

How to Fail?

A Prescription for Management Consultants The following are key lessons learned by me, as a management/quality consultant, over the past five decades. These are my personal views. They may serve as guidelines for young consultants. 1. Solving the wrong problem How often have you discovered […]

How to create jobs?

How to create jobs?

We are organized in vertical silos. These silos have names: Marketing; Operations; Finance; Purchasing; and so on. We belong to a specific silo. And business results are measured in terms of Profit. Over the years, silos build strong barriers of non-communication. Management schools, across the […]

We seek independence from COPQ!

We seek independence from COPQ!

How would an Annual Report look if we included the Cost Of Poor Quality (COPQ) as a distinct head? Would our banks like this disclosure? For their customers? And perhaps, themselves? It would certainly be embarrassing for the Managing Directors and/or the Boards of Directors […]

30th QualTech Prize 2018: Recognizing Middle Level Managers

30th QualTech Prize 2018: Recognizing Middle Level Managers

What is the job of a manager? Answer: To solve chronic problems. What is a chronic problem? Answer: A problem that has been legitimized in the budget! So how do we unearth chronic problems? Answer: By proactively challenging the standards and budget. Once identified, how […]

India can make it. And make it better.

India can make it. And make it better.

Three decades back, there were few organizations that embraced Quality as a competitive tool. Most were engaged, rightly so, in getting their Quality Management Systems certified. Unfortunately, they ended up screaming on billboards that they were ISO 9001 organizations. These organizations delivered no particular results. […]

Commitment to the Wrong Problem

Commitment to the Wrong Problem

We are taught A-B-C in management schools. Change ATTITUDE Thereby, you can change BEHAVIOR Consequently, you can get COMMITMENT. Dr J M Juran, the Quality Guru, questioned this approach. Especially, the first step. He believed a change in ATTITUDE is not a switch On-Off option. […]