Process

Benchmarking – Improvement on Steroids

Benchmarking – Improvement on Steroids

The Global Benchmarking Congress 2018 was held in Abu Dhabi, from 10 to 12 December. The Congress was organized by the Global Benchmarking Network (GBN), and attracted delegates from Asia, Australia, Europe and America. As an introduction, the GBN was founded in 1994 by Dr […]

We seek independence from COPQ!

We seek independence from COPQ!

How would an Annual Report look if we included the Cost Of Poor Quality (COPQ) as a distinct head? Would our banks like this disclosure? For their customers? And perhaps, themselves? It would certainly be embarrassing for the Managing Directors and/or the Boards of Directors […]

Amoebic Works of Art

Amoebic Works of Art

Pot holes in Mumbai: A Quality Perspective This article appeared in Business India, August 13-26, 2018. PROBLEM DEFINITION At a recent Mumbai First governing board meeting, I was pronounced “guilty” for not improving the Quality of pot holes in Mumbai! I sheepishly smiled. The board […]

Customer rebellion

Customer rebellion

Mother Earth is the ultimate customer This article appeared in Business India, July 16-29, 2018. The industrial system – what we make, buy, and use – sits within a larger system of nature. This industrial system includes, amongst others, a wide range of products such […]

Death of WIN-LOSE Competition

Death of WIN-LOSE Competition

We are living under the tyranny of the current vertical style of management. I call this silo management. Silo management breeds Costs Of Poor Quality (COPQ). A collection of avoidable waste, rework and other inefficiencies. Unfortunately, this phantom is legitimized in our budgets. In India, […]

ALARM – Is the Economy ready for Smart Cars?

ALARM – Is the Economy ready for Smart Cars?

A couple of weeks back I was in conversation with a friend who is a Researcher at the head office of Microsoft in Seattle. During the course of our chat, I learned that the current research at Microsoft was aimed at Smart Cities and Smart […]