Process

CQI is not fully delegable

CQI is not fully delegable

Continuous Quality Improvement (CQI) in manufacturing and service industries, in India, has not become a way of life.  Although, as we all know, CQI is  a guaranteed strategy for improving the bottom line of an organization. Please note, CQI reduces chronic waste. As a result, […]

Banks unknowingly encourage COPQ in client organizations

Banks unknowingly encourage COPQ in client organizations

Educational institutions teach us that inventory is required to run an organization. This inventory is broadly classified into three categories: Raw material Work-in-process Finished goods. As we all know, inventory management requires space, systems and man-power. We also know that banks are pleased to accept […]

History of MANAGING FOR QUALITY

History of MANAGING FOR QUALITY

Quality is a timeless concept. As we all know, humans have always faced problems of quality. For example, primitive food gatherers had to discover which fruits and vegetables were edible and which were poisonous. Also, primitive hunters had to learn which type of trees provided […]

SMEs: Double your Profit without Capital Investment

SMEs: Double your Profit without Capital Investment

“How do you roll-out Quality Improvement in a SME?”. I have been asked this question at various platforms across the country. More recently, I was once again asked this question during the course of my webinar on Performance Excellence. This frequently asked question is undoubtedly […]

CREATIVITY: Crucifixion & Resurrection

CREATIVITY: Crucifixion & Resurrection

The most underemployed asset in any organization is the creativity resident in the people. In fact, right-brain creativity has become dormant in most employees. Why? Because in almost all organizations, the reward and recognition systems are very biased towards left-brain logical thinking. This needs correction. […]

Mumbai: The capital for potholes and collapsed footbridges

Mumbai: The capital for potholes and collapsed footbridges

For several years, potholes on Mumbai roads have been the focus of social conversation and alarm. Over the years, citizens have learned to accept band-aid solutions to this acute chronic problem. In the next few months, when the  monsoons lash Mumbai, potholes conversation will gather […]