Performance Excellence Foundation…..for Start-ups

Performance Excellence Foundation…..for Start-ups

Start-ups Characteristics The Quality Management Practices of the quiet past are inadequate for the stormy present. Start-ups have a new glossary for management. Amongst others, long-term is defined as 1000 days, and product life cycle as 100 days. In fact, even traditional organizations have to…

Employees – The Only Appreciating Asset

Employees – The Only Appreciating Asset

Employees – Our Biggest Asset We all acknowledge that our employees are our biggest asset. I would like to add that employees are the only asset of an organization that appreciate in value. Particularly, in a learning organization. So in a turbulent business environment, why…

Performance Excellence: An Elixir for Greater Profit Margins

Performance Excellence: An Elixir for Greater Profit Margins

We all need to adopt a Performance Excellence model in our respective organizations / institutions, for survival and success. This is a fact. Not an opinion. Performance Excellence, as explained in the IMC Ramkrishna Bajaj National Quality Award Model is all about delighting customers, employees,…

Pray for things to get worse.  Leaders will ultimately understand COPQ.

Pray for things to get worse. Leaders will ultimately understand COPQ.

Our sales are not happening. Sad. And we are making a loss. Even more sad. People are losing jobs. Now, that is a crisis. Five decades back, I was taught by eminent economists that the backbone of the Indian economy is manufacture for defence and…

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150…

Managers generate 80% of our COPQ

Managers generate 80% of our COPQ

Stop blaming the worker TIME is the most perishable and expensive commodity. God, in his wisdom, has gifted each of us the same number of hours per day. In most organizations, the CEO and worker each have eight hours per day. These eight hours are…