Process

Pot Holes Wisdom

Pot Holes Wisdom

So the monsoon rains in Mumbai have arrived. Just a few days back. What a relief. With the monsoon comes a an outpouring of poetry, music, philosophy and wisdom. Belief 1: There is a saying: As you sow, so you reap. We sowed bad quality […]

The Quality Metamorphosis of CEOs

The Quality Metamorphosis of CEOs

1987:Me: I wish to introduce myself as a Quality Improvement consultantCEO: Oh. You mean Quality Control.Me: No. In Quality Control you maintain the standard. In Quality Improvement you challenge the standard.CEO: ??##?Me: In Quality Improvement the by-product is a reduction in Cost Of Poor Quality […]

SMEs: How to Perform as a Supplier and Customer?

SMEs: How to Perform as a Supplier and Customer?

Your SME organization has a few A-Category customers who account for most of your business. You treat these customers with much consideration. Your aim is to build Customer Loyalty. In actionable terms, you obey the requests made by your A-Category customers. This translates to repeat […]

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

The Japanese assess an organization’s Quality Culture using a few dipsticks: They walk through your plant and make note of the visible inventory: incoming; in-process; finished goods They visit the workers toilets and make note of housekeeping practices They study the safety practices institutionalized in […]

How to Measure an Organization Culture?

How to Measure an Organization Culture?

In any organization, globally, 20 percent people do 80 percent of the work. That’s an axiom. They are the Stars who are competent and motivated. Further, in any organization, globally, 20 percent people are dinosaurs. They do zero work. They lack competencies and motivation. They […]

Mahatma Gandhi walked his talk

Mahatma Gandhi walked his talk

Organizations must have a mission. A mission that articulates the purpose of your existence. Mahatma Gandhi had a mission…… Improving the quality of life for Indian citizens. Organizations must have a vision.  A snapshot, authored by the leadership team, of what they collectively wish the […]