How did 93 project teams save over ₹500+ crore?

How did 93 project teams save over ₹500+ crore?

Quality Leader What are the attributes of a Quality Leader?   A proficient quality leader is a trainer, coach, counselor, facilitator and recognizer.   A trainer imparts knowledge to a class full of students, one-to-many.  A coach sharpens specific skills of an individual, one-on-one.  A…

Performance Excellence: Leaders are Accountable & Managers are Responsible

Performance Excellence: Leaders are Accountable & Managers are Responsible

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150…

Is Mumbai a Hatchery for Problems?

Is Mumbai a Hatchery for Problems?

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case…

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

Japanese Dipsticks: How to Measure an Organization’s Quality Culture?

The Japanese assess an organization’s Quality Culture using a few dipsticks: They walk through your plant and make note of the visible inventory: incoming; in-process; finished goods They visit the workers toilets and make note of housekeeping practices They study the safety practices institutionalized in…

Mumbai: The capital for potholes and collapsed footbridges

Mumbai: The capital for potholes and collapsed footbridges

For several years, potholes on Mumbai roads have been the focus of social conversation and alarm. Over the years, citizens have learned to accept band-aid solutions to this acute chronic problem. In the next few months, when the  monsoons lash Mumbai, potholes conversation will gather…

Prerequisites for a Rollout of Performance Excellence

Prerequisites for a Rollout of Performance Excellence

Much is happening in the business world. According to me, all management education requires a revisit. We need to migrate from incremental thinking to disruptive thinking. Because, only the fittest will survive. With two decades of IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) behind…