Suppliers

SMEs: How to Perform as a Supplier and Customer?

SMEs: How to Perform as a Supplier and Customer?

Your SME organization has a few A-Category customers who account for most of your business. You treat these customers with much consideration. Your aim is to build Customer Loyalty. In actionable terms, you obey the requests made by your A-Category customers. This translates to repeat […]

Quality Improvement – A hatchery for Jobs

Quality Improvement – A hatchery for Jobs

Elections are a few weeks away. The burning issue is jobs. More specifically, the lack of jobs. I have a solution for creating new jobs. The solution is no rocket science. Sheer common sense. And to attract the elected new government…it involves no capital investment. […]

Amoebic Works of Art

Amoebic Works of Art

Pot holes in Mumbai: A Quality Perspective This article appeared in Business India, August 13-26, 2018. PROBLEM DEFINITION At a recent Mumbai First governing board meeting, I was pronounced “guilty” for not improving the Quality of pot holes in Mumbai! I sheepishly smiled. The board […]

Death of WIN-LOSE Competition

Death of WIN-LOSE Competition

We are living under the tyranny of the current vertical style of management. I call this silo management. Silo management breeds Costs Of Poor Quality (COPQ). A collection of avoidable waste, rework and other inefficiencies. Unfortunately, this phantom is legitimized in our budgets. In India, […]

Cost of Poor Quality

Why should a taxpayer support inefficient processes? This article appeared in Business India, June 18-July 1, 2018. From early June, there has been much said about our national carrier, Air India. Almost all have been critical about its operational inefficiency, as well as interference of […]

ALARM – Is the Economy ready for Smart Cars?

ALARM – Is the Economy ready for Smart Cars?

A couple of weeks back I was in conversation with a friend who is a Researcher at the head office of Microsoft in Seattle. During the course of our chat, I learned that the current research at Microsoft was aimed at Smart Cities and Smart […]