Recent Posts

Leadership in a Competitive Environment

Leadership in a Competitive Environment

Demand > Supply Most organizations work in vertical silos. These silos have names: Purchasing, Operations, Finance, Marketing, and so on. Individual visiting cards cement the silo one belongs to. The silo also defines one’s career path in an organization. This approach to management can work […]

BestPrax Benchmark – A License to Barter Best Practices

BestPrax Benchmark – A License to Barter Best Practices

Benchmarking is the search for industry Best Practices that lead to Superior Performance – Dr Robert Camp A traditional approach to benchmarking involves catching up with our competitors; and acquiring information about our competitors through unreliable sources and means. With such an approach, our organization […]

Benchmarking – Improvement on Steroids

Benchmarking – Improvement on Steroids

The Global Benchmarking Congress 2018 was held in Abu Dhabi, from 10 to 12 December. The Congress was organized by the Global Benchmarking Network (GBN), and attracted delegates from Asia, Australia, Europe and America. As an introduction, the GBN was founded in 1994 by Dr […]

We seek independence from COPQ!

We seek independence from COPQ!

How would an Annual Report look if we included the Cost Of Poor Quality (COPQ) as a distinct head? Would our banks like this disclosure? For their customers? And perhaps, themselves? It would certainly be embarrassing for the Managing Directors and/or the Boards of Directors […]

30th QualTech Prize 2018: Recognizing Middle Level Managers

30th QualTech Prize 2018: Recognizing Middle Level Managers

What is the job of a manager? Answer: To solve chronic problems. What is a chronic problem? Answer: A problem that has been legitimized in the budget! So how do we unearth chronic problems? Answer: By proactively challenging the standards and budget. Once identified, how […]

The First Qimpro Green Legacy Award

The First Qimpro Green Legacy Award

Mother Earth has come centre stage as the ultimate customer. We are inconvenienced by the business sacrifices we have to make in order to avoid Mother Earth rebelling against the planet. This has become Urgent and Important. Yet, there have been visionaries who have placed […]