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QUALITY CULTURE

QUALITY CULTURE

Leadership Style Although there are many variations of leadership style that have been successful in establishing Continuous Quality Improvement (CQI), there are some common themes. Foremost is the degree to which the senior management demonstrate faith in their subordinates through their style of delegation. I 

Phantom Organisation for Chronic Waste

Phantom Organisation for Chronic Waste

Challenges for Structured Quality Improvement Is quality popular in the corporate world? In theory perhaps. Not in practice. Is quality a fully delegable responsibility? No. What are the challenges to muster support for a Structured Quality Improvement (Quality Capsule # 005) initiative? The key one 

STRUCTURED QUALITY IMPROVEMENT – FABLE 3

STRUCTURED QUALITY IMPROVEMENT – FABLE 3

So we have now been introduced to Structured Quality Improvement: Problem Definition (Quality Capsule 5) Problem Diagnosis (Quality Capsule 6) Problem Remedy (Quality Capsule 7) Locking the Improvement (Quality Capsule 8). Problem Definition is the key. A wrong definition leads to a wrong problem being 

QUALITY TOOL: SCATTER DIAGRAMS

QUALITY TOOL: SCATTER DIAGRAMS

Understanding Relationships Identifying the true cause of a problem is the key to effective quality improvement. When we use Scatter Diagrams for the diagnosis of a problem, we are basically looking for a relationship between two measurable variables. We hope to discover an insight into 

QUALITY TOOL: HISTOGRAMS

QUALITY TOOL: HISTOGRAMS

Variation We are all aware that variation is everywhere. It is inevitable in the output of any process – manufacturing, service, or administrative. We also know it is impossible to keep all factors, in a constant state, all the time. This is one of the 

QUALITY TOOL: PARETO ANALYSIS

QUALITY TOOL: PARETO ANALYSIS

History Pareto Analysis gets its name from the Italian-born economist Vilfredo Pareto (1848-1923) who observed that a relative few people held the majority of wealth. Dr Joseph Juran was the first to point out that what Pareto had observed, was a universal principle. More specifically,