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QUALITY TOOL: PARETO ANALYSIS

QUALITY TOOL: PARETO ANALYSIS

History Pareto Analysis gets its name from the Italian-born economist Vilfredo Pareto (1848-1923) who observed that a relative few people held the majority of wealth. Dr Joseph Juran was the first to point out that what Pareto had observed, was a universal principle. More specifically, 

QUALITY TOOL: DATA COLLECTION

QUALITY TOOL: DATA COLLECTION

This week I will keep my promise of introducing Data Collection, the most misunderstood quality tool….the hatchery for COPQ. Context How often has your boss instructed you: Go get the data. You toil for 10 days and return with the data you believe what your 

STRUCTURED QUALITY IMPROVEMENT: FABLE 2

STRUCTURED QUALITY IMPROVEMENT: FABLE 2

Quality Fable This week I will not keep my promise of introducing Data Collection, the most misunderstood quality tool….the hatchery for COPQ. On the contrary, I wish to share a Quality Fable, Legitimizing Absenteeism. You will be surprised to learn the root cause of absenteeism 

QUALITY TOOL: CAUSE-EFFECT DIAGRAMS

QUALITY TOOL: CAUSE-EFFECT DIAGRAMS

Author’s Tip Re-read Quality Capsule 6 – Structured Quality Improvement: Problem Diagnosis. Basics In Quality Capsule 11 we were introduced to the power of right-brain Brainstorming. In other words, creative thinking. Creative thinking is the basis for developing an innovative solution / remedy. I also 

QUALITY TOOL: BRAINSTORMING

QUALITY TOOL: BRAINSTORMING

Basics Based on Quality Capsule 10, we are probably now adept at Analysing a Flow Diagram. In this Quality Capsule, I wish to share some interesting techniques for Brainstorming. Let us start with, why should we use brainstorming? My answer: To get team members to 

QUALITY TOOL: FLOW DIAGRAM

QUALITY TOOL: FLOW DIAGRAM

Basics In Quality Capsule 9 we solved the mystery of the vanishing linen. What was the key tool the team used? Without a doubt, flow diagram. The reality is that we all know how to construct a flow diagram. At least, to some degree. We