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STRUCTURED QUALITY IMPROVEMENT

STRUCTURED QUALITY IMPROVEMENT

Lessons Learned in Quality Capsules 1 to 4 Quality Capsule 1: What is Quality? Quality is fitness for use. This basic definition branches into two arms:1. Quality = Product features that meet customer needs2. Quality = Freedom from deficiencies along the entire supply chain Quality 

How to Assess Cost Of Poor Quality?

How to Assess Cost Of Poor Quality?

Language of Money I believe: Halving your Cost Of Poor Quality (COPQ) can double your profit. How often have you observed that we budget for inefficiencies? Once these inefficiencies are budgeted for, there is no alarm. Chronic problems breed inefficiencies. Example: We maintain incoming goods 

Quality Improvement

Quality Improvement

Quality Improvement I believe: Continuous Quality Improvement can be the most rewarding profit-centre for an organization. How often have you observed organizations boasting about the number of quality improvement projects in their organization? Much activity. No results. The reality is that 20% quality improvement projects 

HOW TO MANAGE FOR QUALITY?

HOW TO MANAGE FOR QUALITY?

I believe: Quality is a top-down discipline. How often have you observed that the operations department is blamed for product failures? It is so frequent that they have learned to accept the blame without resistance. They move on till the next time they are blamed. 

WHAT IS QUALITY?

WHAT IS QUALITY?

I believe: No one is against Quality. How often have you witnessed customer and supplier arguments? These heated debates may address: invisible product features, delay in delivery, discounts, field failures, warranty costs, after-sales-service, and more. In the end, there is only a compromise and customer 

Best Practices: Where are they?

Best Practices: Where are they?

The term Best Practices is used widely. This is an area of concern. Is a Best Practice a minimum requirement? Or an average? Or is it a benchmark? I belong to the Global Benchmarking Network, founded by Dr Robert Camp, the Benchmarking Guru. For us,