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WORLD – CLASS QUALITY: COMMENCE

WORLD – CLASS QUALITY: COMMENCE

The third geographical terrain is Commence the journey to attaining world-class quality using accurate geographical maps. The three key accomplishments in this terrain should be: Successful completion of Bellwether quality improvement projects Building an infrastructure that will support the spread of the pilot experience Effective 

WORLD-CLASS QUALITY: PLAN

WORLD-CLASS QUALITY: PLAN

The second geographical terrain is Plan to deliver world-class quality. To plan, the top and senior managers must go through an orientation on world-class quality. This should include training along the following lines: Quality leadership Traceability of quality initiatives to business results National quality award 

WORLD-CLASS QUALITY: RESOLVE

WORLD-CLASS QUALITY: RESOLVE

Five Terrains As explained in Quality Capsule #022 the road to world-class quality has five geographical terrains: Resolve to deliver world-class quality Plan to deliver world-class quality Commence the journey to attaining world-class quality Spread the pilot experience for attaining world-class quality Integrate all quality 

Road to World-Class Quality

Road to World-Class Quality

Quality Leadership Compass As explained in Quality Capsule # 021, there are four components of a Quality Leadership Compass (QLC) are: Customer focus Process improvement paradigm Abundance mentality Creative thinking. While the QLC emphasizes four leadership traits, these are by no means the only four. 

QUALITY LEADERSHIP COMPASS

QUALITY LEADERSHIP COMPASS

Lessons from Leaders Over the past three decades, as a Qualitist, I have had the opportunity to interact with successful leaders in India and neighbouring Asian countries. Each leader has mapped a unique path to World-Class Quality. However, these same leaders have nurtured and grown 

QUALITY CULTURE

QUALITY CULTURE

Leadership Style Although there are many variations of leadership style that have been successful in establishing Continuous Quality Improvement (CQI), there are some common themes. Foremost is the degree to which the senior management demonstrate faith in their subordinates through their style of delegation. I