Quality is not new. Think of the craftsman who built the Jagannath Temple in Puri, the Taj Mahal in Agra, and the Pyramids in Egypt. These are benchmarks for Green Quality. The craftsman worshipped Mother Earth. Improvement is not new. Think of the Japanese factories, …
On one of my monthly visits to the head office of a television manufacturer, the Chairman was a worried man. No. Correction. He was in a state of shock. He purposefully took me to his plush Chairmans’ Office, and shared a devastating quality lesson he …
In the 1990s, a multi-national business machine manufacturer was a preferred employer at engineering and management schools. Candidates considered it an extraordinary learning organization. So why was the Chairman, the primary investor in this joint venture, sweating it out in his chamber? And car? And …
On a Sunday afternoon, I received a long distance call on my land line, from the Vice Chairman of a tractor manufacturer in North India. He was calling from his factory, where he, his wife, and the surviving work force had locked themselves in, a …
Lessons from Kargil In end May 1999, the Pakistan army crossed the Indian Line of Control (LOC). India was shocked. And unprepared. The Pakistani army had occupied Kargil, all the way up to Tiger Hill. The Commander-in-Chief of the Defence Forces took charge to deal …
The new President of an Earthmoving Equipment plant in South India, was a Qualitist. He had the knack of spotting chronic problems in any organization. On his first day at the plant he questioned the volume of garbage outside the messy workers canteen. This problem …
