We all need to adopt a Performance Excellence model in our respective organizations / institutions, for survival and success. This is a fact. Not an opinion. Performance Excellence, as explained in the IMC Ramkrishna Bajaj National Quality Award Model is all about delighting customers, employees, …

Our sales are not happening. Sad. And we are making a loss. Even more sad. People are losing jobs. Now, that is a crisis. Five decades back, I was taught by eminent economists that the backbone of the Indian economy is manufacture for defence and …

The Performance Excellence Criteria for the Malcolm Baldrige Model has an admirable logic. This logic is traceable to the teachings of Dr W Edwards Deming. In India, the  IMC Ramkrishna Bajaj National Quality Award (based on the Baldrige) has an impressive track record. Over 150 …

Stop blaming the worker TIME is the most perishable and expensive commodity. God, in his wisdom, has gifted each of us the same number of hours per day. In most organizations, the CEO and worker each have eight hours per day. These eight hours are …

At my seminars and workshops on Performance Excellence, the most frequently asked question is: What is the difference between Quality and Excellence? My long answer starts with a question to the participants: Who defines Quality? The response is typically: The Standards Organization. And they are …

Sporadic and Chronic Problems The job of a manager is to solve problems. Problems surface in two avataars: Sporadic and Chronic. In the case of a sporadic problem we need to treat the symptomatic evidence of the problem. On the other hand, in the case …