Quality is about delighting your customer. Delighting through product and service features that satisfy the customer; as well as that are delivered to the customer without deficiencies. But hold your breath. The definition of customer has evolved over the past three decades. The definition now …

Qimpro is 28 years young. Over these years, in my experience, Quality perceptions have changed. Quality is no longer an inside-out subject. It is an outside-in subject. Outside, by definition, now includes customers, community, climate, and share holders. In addition, Excellence is no longer foreign …

Asking the right questions is at the heart of good Corporate Governance. I have had good and disastrous experiences on various boards, including my own companies. Based on these experiences I have compiled a list of twelve questions directors of an organization should ponder over. …

Old School of Thought Once upon a time (about a decade ago) only a few people in an organization were considered to be creative. Also, it was believed that breakthrough ideas were needed only in strategic business areas. As a practice, engineers were routinely brought …

Source: https://meetville.com/images/quotes/Quotation-Richard-Bach-gifts-problems-Meetville-Quotes-112450.jpg PROBLEMS There are problems of poverty. There are problems of ill health. There are problems of crime and corruption. There are problems of environmental pollution. There are problems of inefficient business processes. There are innumerable problems. It is possible to address each problem …

Image credit: http://s3.amazonaws.com/corpwatch.org/img/original/6-25-CEO-Pay.jpg This is no secret. The leaders of most of the top 100 Indian corporations make at least Rs 10 million per month, plus annual bonus. Leaders who have the ability to run a major corporation deserve to be compensated well. But talented …