While perusing through some of my old work, I happened to find a gem about the simplicity and effectiveness of well formulated quality management systems. “Dr Juran is at least partially responsible for the very wide circulation of the Motorola-Matsushita/Quasar story in the manufacturing circles. …

We tend to assume that the flow diagram we are studying reflects the actual process that is in place in the work environment. You are dead wrong! We need an autopsy of sorts!! The failure to reflect reality has a variety of causes: The designers …

“…it will not suffice to have customers that are merely satisfied. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that can boast about your product or service – the loyal customer. He requires …

I wish  dedicate this Quality Fable to Russi Modi The Mystery of Commitment  In an English breakfast of bacon and eggs, which is more committed? The pig? Or the hen? Organizations desire commitment at all levels. But how do you get commitment for quality from …

For Problem Solving there is a universal sequence of events by which we break out of old levels of performance into new ones. The details of this sequence are important. More significantly, the Breakthrough Chain engages the left- and right-brain. The starting point is a …

Why do organizations endure a high break-even point? Because they have an abundance of wasteful costs factored in their fixed costs. These wasteful costs are known as Cost Of Poor Quality (COPQ). If every item of work were performed correctly on each occasion, there would …