Lessons from Leaders Over the past three decades, as a Qualitist, I have had the opportunity to interact with successful leaders in India and neighbouring Asian countries. Each leader has mapped a unique path to World-Class Quality. However, these same leaders have nurtured and grown …
Leadership Style Although there are many variations of leadership style that have been successful in establishing Continuous Quality Improvement (CQI), there are some common themes. Foremost is the degree to which the senior management demonstrate faith in their subordinates through their style of delegation. I …
Challenges for Structured Quality Improvement Is quality popular in the corporate world? In theory perhaps. Not in practice. Is quality a fully delegable responsibility? No. What are the challenges to muster support for a Structured Quality Improvement (Quality Capsule # 005) initiative? The key one …
So we have now been introduced to Structured Quality Improvement: Problem Definition (Quality Capsule 5) Problem Diagnosis (Quality Capsule 6) Problem Remedy (Quality Capsule 7) Locking the Improvement (Quality Capsule 8). Problem Definition is the key. A wrong definition leads to a wrong problem being …
Understanding Relationships Identifying the true cause of a problem is the key to effective quality improvement. When we use Scatter Diagrams for the diagnosis of a problem, we are basically looking for a relationship between two measurable variables. We hope to discover an insight into …
Variation We are all aware that variation is everywhere. It is inevitable in the output of any process – manufacturing, service, or administrative. We also know it is impossible to keep all factors, in a constant state, all the time. This is one of the …
