What is the job of a manager? Answer: To solve chronic problems. What is a chronic problem? Answer: A problem that has been legitimized in the budget! So how do we unearth chronic problems? Answer: By proactively challenging the standards and budget. Once identified, how …
Mother Earth has come centre stage as the ultimate customer. We are inconvenienced by the business sacrifices we have to make in order to avoid Mother Earth rebelling against the planet. This has become Urgent and Important. Yet, there have been visionaries who have placed …
Qimpro Awards recognize individuals for Excellence in Quality. The awards were established in 1990. The Qimpro Platinum Standard recognizes Statesmen with national and international footprints in Quality. The Qimpro Gold Standard recognizes Leaders who have integrated Quality into their strategic plans. The four Panels of …
This article appeared in Business India, October 22 – November 4, 2018. Quality is defined by our customers, in terms of perceptions and expectations. People make quality happen, when they are empowered. The prerequisite for empowerment is capable processes. In turn, the prerequisite for designing …
Three decades back, there were few organizations that embraced Quality as a competitive tool. Most were engaged, rightly so, in getting their Quality Management Systems certified. Unfortunately, they ended up screaming on billboards that they were ISO 9001 organizations. These organizations delivered no particular results. …
We are taught A-B-C in management schools. Change ATTITUDE Thereby, you can change BEHAVIOR Consequently, you can get COMMITMENT. Dr J M Juran, the Quality Guru, questioned this approach. Especially, the first step. He believed a change in ATTITUDE is not a switch On-Off option. …
