Nobody is against Quality. Particularly, when you wear the hat of a customer. At a personal level. I would like to remind you that your purchase department wears the hat of a customer in the eyes of your suppliers. So the basic question is: Does …
Companies are recognizing the critical role suppliers play in the success of their own business. If the suppliers’ parts or materials are defective, the ultimate product made by the organization and shipped to the customer will be defective. Besides that, it adds to the company’s …
MAKE IN INDIA will be a destination of choice only when the outputs MADE IN INDIA are a preferred global choice. It took Japan more than two decades, post the Second World War, to graduate from the Standard for Bad Quality (remember Raj Kapoor’s ‘mera …
“The only thing that can fight terrorism is education,” – Malala Yousafzai An overwhelming amount of discourse today revolves around one central threat to humanity. It’s not climate change (not yet anyway), it’s not economic (it may soon be), but it’s more raw and out …
Last Monday I was at the Sankara Eye Hospital in Coimbatore, South India. My mission was to harvest their best practices for performance excellence. I went to the campus with a totally open mind expecting to come back with a couple of great practices. That …
Management consulting in India commenced 50 years back with audit firms extending their services that focused primarily on strategic financial management. The need to market consultancy services was minimal. Over the years, the range of services has expanded to include economic feasibility studies, organizational restructuring, …
