As you are aware, Qimpro Awards recently celebrated its 25th edition this November. In my previous blog I had enumerated the many virtues of our Qimpro Platinum Standard winners in Healthcare—Dr. Milind V Kirtane and Education—Dr KV Kuppusamy. This week I will be talking about …
Recognizing the need to celebrate greatness in quality—Dr JM Juran, the Quality Guru conceptualized the Qimpro Awards in 1989. Twenty-five years hence, they are India’s premier quality citations for recognizing individual excellence in quality management. In the early years, recognition was restricted to the Business …
‘Make in India’ can be a great invitation by national statesmen to invest in India. This is a MACRO subject. It can be very good for the Indian economy. On the other hand, ‘Made in India’ must be the Gold Standard promise to customers, by …
A few months back, we heard a slogan: Zero Defects. That was at a national level. More recently we have been hearing another term: Right To Service, in Maharashtra. The two jingles have a common denominator – Customer. Zero defects in the eyes of the …
How many market leaders actually know their resident Best Practices? The answer is most likely to be “Don’t know”. However, there is a high probability that their competitors do…formally or informally! In a cruel competitive world, what is the aim of one’s competitors? The answer …
No one is against quality. There is an abundance of literature on the importance of quality; on the advantages of high quality; on the need for awareness about quality However, what has been missing are answers to upper managers’ questions How do we go from …
